Clinical Programs Pharmacy Technician

Humana

1d•Remote

About The Position

As a Clinical Programs Pharmacy Technician Representative 2, you will support Pharmacists and patients by executing programs developed to improve overall health outcomes with a focus on prescription drugs and medication therapy, and help drive the strategy on comprehensive medication reviews. This role involves performing varied activities and moderately complex administrative/operational/customer support assignments, including computations, typically on semi-routine assignments. You will assist in driving prescription drug optimization for patients taking multiple medications and help drive health awareness through Rx Education and targeted quarterly campaigns. The position also involves assisting Pharmacists by placing and retrieving calls to confirm patients are taking drugs and providing counseling. Decisions primarily focus on interpreting area/department policy and methods for completing assignments, working within defined parameters with some latitude over prioritization/timing, and under minimal direction, following standard policies/practices that allow for some interpretation/deviation and/or independent discretion.

Requirements

Resident State Pharmacy Technician License OR National Pharmacy Technician Certification
High School Diploma or equivalent
Excellent communication skills both written and verbal
Applied knowledge of insurance processing, customer service or call center processes and practices
High speed hardwired internet and phone, minimum speed 20Mbps
Must have a designated work area with a door that locks
Flexibility to work any hours between 8:00am-7:00pm EST and holidays/weekends and overtime as needed
Must be on time, dressed appropriately, with your camera ON during 2+ weeks of training and for other meetings required by leadership
Attendance is vital for success, time off during your 180-day appraisal period is not permitted (exception for Humana-observed holidays)

Nice To Haves

Associate's degree or equivalent work experience
Experience in mail order and/or retail pharmacy setting
Ability to speak both English and Spanish fluently
Previous call center experience in a pharmacy setting
Strong communication and telephonic skills
Ability to solve problems and encourage others in collaborative problem solving
Self-directed, but also able to work well in a group
A positive, proactive attitude, energetic, highly motivated and a self-starter
Work ethic that is focused, accurate and highly productive

Responsibilities

Support Pharmacists and patients by executing programs developed to improve overall health outcomes with a focus on prescription drugs and medication therapy.
Help drive the strategy on comprehensive medication reviews.
Perform varied activities and moderately complex administrative/operational/customer support assignments.
Perform computations.
Assist in driving prescription drug optimization in cases where patients are taking multiple medications.
Drive health awareness with patients through Rx Education and targeted quarterly campaigns.
Assist Pharmacists by placing and retrieving calls to confirm patients are taking drugs and provides counseling.
Make outbound and take inbound calls.
Communicate with Humana members.
Collect medication history information.
Prepare members for a comprehensive medication review.

Benefits

Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term disability
Long-term disability
Life insurance
$1,500 hiring sign on bonus (50% payable at hire and 50% payable at 180 days; you must be employed until that date to be eligible to receive the payment!) - Applicable to external candidates only
Referral bonus for associates referring external candidates