Clinical Program Coordinator - Full Time - Lasik Vision Center- BPEI Miami, FL

University of Miami•Miami, FL

34d

About The Position

The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Clinical Program Coordinator for the LASIK Center in Miami, Florida. The Clinical Program Coordinator assists in the development, organization, production, and evaluation of a variety of health promotion and educational program offerings for patients in the assigned unit. Moreover, this employee provides general oversight to daily program activities in support of the University’s mission. The Clinical Program Coordinator may also monitor the financial performance of programs to meet departmental goals and assists with short- and long-range budgetary planning.

Requirements

Bachelor’s degree in relevant field
Minimum 2 years of relevant experience
Ability to communicate effectively in both oral and written form.
Ability to handle difficult and stressful situations with professional composure.
Ability to maintain effective interpersonal relationships.
Ability to understand and follow instructions.

Responsibilities

Evaluates program effectiveness, analyzes results, and recommends appropriate action.
Coordinates program activities with other program, department or staff activities, ensuring optimum efficiency.
Trains, develops, and empowers staff to effectively perform their jobs.
Acts as a main point of contact for project funders, advisors, speakers, and participants, and recruits program participants, members, and volunteers.
Develops cooperative relationships with patients and families by projecting a positive image and creating a professional atmosphere.
Develops program communications and promotional literature for distribution, including newsletters, brochures, and flyers.
Prepares periodic reports, financial statements, and records for management or outside agencies.
Maintains patient confidentiality as well as the confidentiality of hospital business information.
Oversees the maintenance of established supply levels in unit and supply rooms.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Interacts with patients in person, over the phone, and email correspondence in a professional and timely manner including prompt and effective answering of phone calls, online inquiries, and email communication with the ability to answer all relevant questions clearly and concisely
Greets, welcomes, and assists all patients using exemplary customer service
Assists with patient check in and check out processes
Accompany and guide all evaluation, surgical and follow up patients as they move throughout the hospital
Work closely with refractive technicians, Optometrists, and Ophthalmologist to monitor clinic flow and patient throughput
Able to speak knowledgably regarding vision issues such as nearsightedness, farsightedness, and presbyopia while educating patients on vision correction options
Collaborates with Supervisor to monitor and manage surgical schedule to optimize clinic productivity and capacity
Assist Physicians by providing counseling and education to patients and scheduling procedures such as crosslinking, biopsies, corneal scrapings, Intraocular contact lenses, premium cataracts, and refractive procedures such as LASIK and PRK
Provide information regarding procedural risks and benefits, while managing patient expectations, financial costs, payment options
Delivering on the best possible customer service during and after patient procedures including but not limited to thank you calls to scheduled patients, follow up calls post-surgery, and written thank you cards
Responsible for patient retention including recapture calls to non-booked patients
Complete all pre-surgical administrative tasks such as ensuring prescriptions are signed, proper consents are pulled and labeled, and surgical packets are made
Handle and collect all payments prior to procedures
Collaborates regularly with other departments to ensure the highest level of patient care and experience including but not limited to: Central Insurance Verification team to process all insurance pre-authorizations prior to patients’ procedures