Patient Access Representative 1 (On-Site) - BPEI- Miami, FL

University of Miami•Miami, FL

4d•Onsite

About The Position

The University of Miami, Bascom Palmer Eye Institute, has an exciting full time job opportunity for a Patient Access Representative 1 (On-Site) in the Department of Patient Access in Miami, Florida. The Patient Access Representative 1 (On-Site) (H) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments. CORE JOB FUNCTIONS Performs full registration and ensures that insurance is verified, and all patients’ information is correct. Obtains copies of insurance cards, driver’s license, and any applicable referrals. Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms. Instructs patients to complete any questionnaires that might be required by physician. Schedules follow-up, cancels, and edits appointments, and records no-show patients accurately. Reconciles all vouchers and delivers them to designated area. Answers telephone calls and responds to questions and inquiries or transfers when appropriate. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Requirements

High school diploma or equivalent required
Minimum 1 year of relevant experience required
Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
Teamwork: Ability to work collaboratively with others and contribute to a team environment.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Responsibilities

Performs full registration and ensures that insurance is verified, and all patients’ information is correct.
Obtains copies of insurance cards, driver’s license, and any applicable referrals.
Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms.
Instructs patients to complete any questionnaires that might be required by physician.
Schedules follow-up, cancels, and edits appointments, and records no-show patients accurately.
Reconciles all vouchers and delivers them to designated area.
Answers telephone calls and responds to questions and inquiries or transfers when appropriate.
Adheres to University and unit-level policies and procedures and safeguards University assets.