Clinical Pharmacy Technician - Ambulatory Care, Transitions of Care Clinic

WVU Medicine

15d

About The Position

Responsible for securing patient data based upon comprehensive data elements, financial education/counseling, insurance verification, provision of clinical information for pre-certification, authorization and third party claims management. Interviews patient for clinical, financial, and history information and arranges appropriate clinical care. A Clinical Pharmacy Technician will work independently gathering and submitted patient information with oversight of a pharmacist as needed. They will be responsible for performing pharmacy related functions in compliance with departmental policies and procedures that provide optimal pharmaceutical care. The clinical pharmacy technician will work within the ambulatory care setting, primarily supporting the Transitions of Care Clinic and the Medical Group Practice. In this role, the technician will assist with post-discharge medication history in the Transitions of Care Clinic and collaborate closely with the clinical pharmacist in that setting. The technician will also support patients and pharmacists in the Medical Group Practice Internal Medicine Clinic by helping with medication access, adherence efforts, and other administrative needs as appropriate.

Requirements

High school diploma or Equivalent.
Must possess current licensure as required by state board where services will be provided: MD: Pharmacy Technician License or Pharmacy Technician Student Permit through Maryland Board of Pharmacy OH: Certified or Registered Pharmacy Technician License or Trainee License through Ohio Board of Pharmacy PA: No state licenses issued WV: Pharmacy Technician License or Trainee License through West Virginia Board of Pharmacy
Nationally Certified Pharmacy Technician through Pharmacy Technician Certification Board (PTCB) or National Healthcareer Association (NHA) OR If applicant has two (2) or more years of pharmacy specific experience, must be obtained within 15 months of hire.
Two (2) years of Pharmacy Technician or healthcare related experience
Must be able to use computers and software applications.
Must be able to work accurately, efficiently, and safely in a fast-paced environment.
Must be polite and respectful when communicating with staff, physicians, patients and families. Must approach interpersonal relations in a positive manner.
Must demonstrate flexibility to meet the needs of department or hospital in regard to changes in work volume, planned change, scheduling changes and emergency call-backs (i.e. weather or disaster).
Must be able to communicate effectively verbally and in writing and place high emphasis on customer service.

Nice To Haves

Associates degree OR Post high school education in a science field of study OR graduate of a pharmacy technician training program.
Knowledge of drugs, drugs dosing, side effects, indications, contraindications and proper administration preferred.
Knowledge of rules, policies and regulations related to the disbursal of pharmaceutical drugs preferred.

Responsibilities

Drafts various correspondence letters and sends to referral source when necessary.
Gathers and documents patient demographics, insurance information, needs assessment, patient history, and other data as needed.
Initiates refill/follow up calls and schedules delivery as needed
Provides information and answers to patient/caregiver questions and refers to clinician when appropriate or requested.
Identifies all patients requiring pre-certification or pre-authorization at the time services are requested or when notified by another hospital or clinic department.
Contacts insurance company or employer to determine eligibility and benefits for requested services.
Maintains patient records in a timely and complete manner.
Assists the pharmacist with the process of filling and labeling the prescriptions.
Calculates initial measurements for compounds and maintains compounds logs.
Provides monographs and other required medication guides with each prescription.
Maintains proper storage of medications (i.e. security, temperature controlled items, etc.).
Demonstrates the knowledge and skills necessary to communicate to the infant, pediatric, adolescent, adult and/or geriatric patient per the established age-specific education/standard.
Works with coordinators and manager to develop and attain quarterly objectives.
Maintains confidentiality according to policy when interacting with patients, physicians, families, co-workers and the public regarding demographic/clinical/financial information.
Communicates problems hindering workflow to management in a timely manner.
Assists in the training of pharmacy technicians
Initiates charge anticipation calculations. Accurately identifies anticipated charges to assure identification of anticipated self-pay portions.