Clinical Patient Services Representative

Tidelands Health • Georgetown, SC

9d

About The Position

Clinical Patient Services Representative Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day. A Brief Overview The Clinical Patient Services Representative will perform administrative duties to support the clinical needs of the patient. The CPSR is responsible for making every effort to provide first call resolution for patients of Tidelands Health. This will be achieved by collaborating with the care team and ensuring timely response to all requests (within 24 business hours). This role will require strong communication skills and excellent customer service. The CPSR will maintain efficient and concise documentation of all patient interactions. This position may support clinical operations when needed.

Requirements

• Certificate as a Medical Assistant (CMA) Required or Diploma as a Licensed Practical Nurse (LPN) Required
• Demonstrated experience with strong interpersonal communication skills Required
• Prior experience with interpreting and following detailed policies and workflows Required
• Competency with Microsoft Office applications Required
• Prior experience with Electronic Medical Record in physician office environment Required
• Minimum of two (2) years as a MA/LPN Required
• Excellent customer service skills
• Medical Terminology knowledge
• Ability to follow established guidelines and workflows
• Problem solving skills and ability to prioritize needs
• Demonstrated ability to handle multiple projects and tasks efficiently (time management)
• Ability to work independently and with a team
• Computer proficiency
• Excellent communication skills
• Licensed Practical Nurse - South Carolina Department of Labor, Licensing and Regulation Required or Certified Medical Assistant - American Association of Medical Assistants Required or National Certified Medical Assistant - National Center for Competency Testing Required or Certified Clinical Medical Assistant - National Healthcareer Association Required or Certified Clinical Medical Assistant - National Healthcareer Association Required

Nice To Haves

• Minimum of two (2) years in a physician office setting Preferred
• Prior experience scheduling patients Preferred

Responsibilities

• First call resolution – Handle incoming calls to clinic to provide patient first call resolution to meet the patients’ requests.
• Escalate urgent patient needs – Notifies care team in an expeditious manner, when necessary, per established protocols.
• Facilitate telehealth services, including language assistance - Coordinate appointments and language services with Telemedicine.
• Assist with patient portal enrollment - As time permits, facilitates portal enrollment and assists with resetting passwords. Coordinates technical issues with the IT support team when needed.
• Medical Records Management – Facilitates medical records request by coordinating with medical records department while ensuring HIPPA compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed