Clinical Operations Specialist

University of California San Francisco • San Francisco, CA

4d

About The Position

Applies extensive knowledge of ambulatory care clinics clinical, regulatory, and operational practices to improve access efficiency and productivity. Coordinates and monitors operations of ambulatory care clinics in conjunction with Nurse Manager and Medical Directors. Implements projects of large scope and high degrees of complexity. The Clinical Operations Specialist analyzes and determines clinical coverage needs of Parnassus, Mission Bay, and Mt. Zion Hospital Operating Rooms, the Orthopedic Institute, and all off-site Anesthesia sites, in both operating and non-operating locations. This individual then analyzes staffing availability data and develops staffing of more than 298 Anesthesiologists. This requires coordination with individuals charged with CRNA and clinical residents. This position must ensure appropriate coverage is provided for several specialty services, in addition to the operating rooms. Any staffing deficiencies or inappropriate coverage may pose risks to patient safety and affect the department’s operating costs. The position is responsible for identifying, analyzing and resolving staffing conflicts; moreover, the Clinical Operations Specialist is responsible for providing notice to principals (faculty, managers and staff) regarding amendments and modifications. The Clinial Operations Specialist must ensure the faculty are scheduled accordingly to their clinical requirements as established by their annual contracts. This has direct impact to the individual’s clinical incentive compensation and the Department’s operating costs. The Clinical Operations Specialist assesses, identifies, and implements process improvements and AI or other automation opportunities for the clinical operations workflows within their scope of work. This may include, but is not limited to, new technology solutions and the creation and implementation of AI and machine learning-enabled care workflows, in partnership and close collaboration with clinical and administrative professionals within the Anesthesia Department and across other parts of the UCSF enterprise. The Clinical Operations Specialist will report directly to the Director of Clinical Operations with close working partnerships with the Vice Chairs of the Department of Anesthesia. The final salary and offer components are subject to additional approvals based on UC policy. To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles) Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Requirements

• Bachelor's degree in related area and / or equivalent experience / training.
• Bachelor's degree in related area and / or equivalent experience / training.
• Minimum 5 years of related experience
• Experience with QGenda plaform for scheduling and reporting functions
• Prior working knowledge of the EPIC (Apex) system
• Experience with and knowledge of software development, automation of workflows and or computer science background/education/training
• Advanced understanding of medical terminology and maintains a broad range of clinical expertise in theory and best practices of clinic practice area.
• Skills in data management.
• Proven ability to apply knowledge of medical center policies and procedures and related legislative, accreditation, licensing and compliance environments to assess and monitor clinic operations to recommend improvements in clinic processes.
• Advanced communication skills; includes verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills.
• Demonstrated ability to clearly and concisely communicate about clinic operations and advocate for clinic.
• Advanced interpersonal skills.
• Skills to work collaboratively; coordinate and integrate with others throughout the organization.
• Successful experience working with people with a wide range of backgrounds and skills.
• Advanced organizational and complex project management skills.
• Ability to lead a team, prioritize personal and team tasks and see projects through from inception to completion on schedule.
• Exceptional customer service, analytical, planning, problem-solving, interpersonal and team-building skills.
• Ability to effectively persuade and negotiate results in complex situations.
• Ability to perform all commonly applicable functions in the Microsoft Suite.
• Advanced knowledge of organization’s relevant healthcare and clinic operations information technology, including billing systems and medical record documentation.
• Ability to teach others.
• Proficiency in QGenda scheduling platform
• Excellent mathematical, analytical and communication (verbal and written) skills.

Nice To Haves

• Master's degree
• Proficiency in FileMaker Pro
• Experience working in an Academic Medical Center and the Surgery/Anesthesia Departments
• Experience with provider scheduling, preferably in Anesthesia or Surgical Specialties
• Advanced knowledge of data analysis, research and reporting, particularly methods used in ambulatory care clinics.
• Advanced knowledge of the clinical and operational implications of ambulatory care clinic practice management including patient care workflows and processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees