Clinical Operations Manger - Pediatric Central Administration

Washington University in St. Louis • Ann Arbor, MI

34d • Onsite

About The Position

The Clinical Operations Manager reports to the Clinical director and is responsible for operational management of clinical services in the Department of Pediatrics. This includes oversight of people, processes and ambulatory operations necessary to deliver clinical services. Expertise in the electronic medical records (EMR) system, knowledge of patient care and patient satisfaction, and experience working with physicians and providers in an academic healthcare setting is key. Demonstrated success managing staff (clinical and clerical), identifying and implementing productivity metrics and performance improvement, and knowledge of ambulatory clinic workflows is required. The Manager position will interface with the patient access center (PAC) and others responsible for scheduling and pre-authorization functions. The successful candidate will have deep experience actively managing a team with diverse skill sets, knowledge, and abilities. The Manager must have exceptional professional judgement and be comfortable handling all aspects of the staffing lifecycle from recruitment, hiring, onboarding, development, retention, and separation. Overseeing resource and ambulatory room utilization, using a data driven approach, is a core requirement. This role will spend equal time in clinic locations as well as on campus overseeing clinical and non-clinical staff. This is an in-person position.

Requirements

• Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
• Advanced Cardiovascular Life Support (ACLS) - American Heart Association, Basic Life Support - American Heart Association, Basic Life Support - American Red Cross
• Management (5 Years)
• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Nice To Haves

• Master's degree
• Communication
• Detail-Oriented
• Mechanism Design
• Operational Plans
• Presenting Solutions
• Prioritization
• Project Organization
• Results Reporting
• Staff Motivation
• Strategic Initiative
• Team Supervision

Responsibilities

• Manage clinical operations of multiple sub-specialty pediatric clinics within the department.
• Work to maintain best business practices and grow services by developing positive relationships and high levels of customer satisfaction.
• Provide management, direction, and assistance in resolving issues and complaints by staff members, physicians, patients and referring physician offices.
• Oversee coordination and delivery of patient services, ensuring quality care is provided in an efficient and cost-effective manner.
• Develop and implement performance and quality improvement processes, with an ability to also monitor for effectiveness, in a data driven way.
• Interface with clinical support services and assure processes for scheduling, registration, and technical training to ensure job knowledge and processes are relevant, effective and efficient.
• May manage multiple clinic locations. Duties include identifying staffing needs, position development, hiring, training and competency development, mentoring and evaluation of performance as it relates to day to day practice and future needs.
• Ensure licensing and certifications are up to date/current.
• Oversight and approval of supply purchases and educational requests for staff.
• Develop and implement methods for managing par levels to promote cost containment efforts.
• Ensure coordination and maintenance of related spaces, equipment and supplies.
• Request data and provide reports, perform analysis, and document process to support management and tracking, as required.
• Proactively support patient safety at all times and assist with education to educate and reinforce safety related policies, procedures and practices.
• Work closely with Clinical Operations Director and departmental patient safety coordinator to initiate new policies/procedures and quality control indicators through quality assurance and risk management programs.
• Maintain compliance with existing policies and procedures.
• Other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level