Clinical Operations Manager (Upper West Side)

Oula • New York, NY

5d • $85,000 - $95,000

About The Position

Oula delivers maternity care built around our patients – offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC success rates, our research-backed approach is delivering better outcomes. Our team of trusted midwives, OBGYNs and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most. Since launching in 2021, we’ve expanded our services to include Preconception and Miscarriage Care, Pregnancy Care, Hospital-Based Delivery, Postpartum Support, and Gynecology. We have 3 clinics in New York, 1 in Connecticut along with exciting expansion on the Horizon! Come join our team of clinicians, innovators, operators, and technologists, passionate about setting a new standard in maternity care.
Oula is looking for a Clinical Operations Manager to lead the daily execution and long-term health of our maternity practice. This is a frontline leadership role designed for an individual who thrives on complete operational ownership. You are the primary steward of the clinic’s success. While you have the full support of Oula’s leadership team, you are expected to navigate the daily complexities of a fast-growing practice with high autonomy. From coaching your team through emotional patient interactions to diagnosing workflow bottlenecks, you are the person who ensures the clinic runs like a well-oiled machine.

Requirements

• 2+ years of Direct People Management: Experience hiring, managing, and motivating a team is essential.
• 5+ years of Operational Experience: A background in high-service environments (e.g., hospitality, high-end retail) or healthcare is preferred.
• Clinical Literacy: While you don’t need to be an OB expert, prior experience in a healthcare or clinical setting is strongly preferred to help you hit the ground running with our providers.
• High Agency: You don’t wait for a playbook; you help write it. You take pride in being the person who "gets things done."
• EQ + Analytical Rigor: You are as comfortable navigating a sensitive team dynamic as you are analyzing a spreadsheet to track clinic KPIs.
• Resilient & Adaptive: You are energized by the "beautiful chaos" of an early-stage company and are comfortable managing through variation and change.
• A "Player-Coach": You lead from the front. You’re happy to jump in and answer phones or support a patient if the team needs you.
• The "Hybrid" Professional: We value candidates who bring a mix of healthcare exposure and leadership experience from other high-standard industries.

Responsibilities

• Strategic Problem-Solving: Act as the primary point of contact for the clinic. You are empowered to diagnose operational issues and implement solutions independently, ensuring smooth continuity of care.
• Process Architecture: Evaluate and refine clinic workflows (e.g., patient check-in, inventory management, teammate file management) to ensure they scale as Oula grows.
• Scheduling Ownership: Own the complex puzzle of clinician on-call and monthly schedules, recognizing that a precise schedule is the foundation of provider morale and patient safety.
• Facility & Compliance: Maintain a world-class environment. You are responsible for facility maintenance, vendor relationships, and ensuring all local healthcare regulations and licensure requirements are met.
• Frontline Management: Hire, onboard, and manage a dedicated team of frontline teammates. You lead by example, setting the standard for professionalism and empathy.
• Developing Talent: Coach your team on workplace norms and service excellence, providing real-time 360-degree feedback to foster a culture of growth.
• Interpersonal Bridge: Act as the connective tissue between midwives, OBs, and care navigators to ensure the "Collaborative Care" model is felt by every patient.
• Service Excellence: Apply a high-touch, hospitality-driven mindset to every patient interaction. You ensure that patient requests are handled with urgency and care.
• External Liaison: Manage the critical communication flow between the clinic and our partnering hospitals, ensuring that our providers and patients are always aligned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed