Clinical Operations Manager Physical Therapist

Alexander Graham Bell Association for the Deaf and Hard of Hearing•Deland, FL

47d•Onsite

About The Position

When you join our team of over 40 Outpatient Clinics across Central Florida, you will be part of a winning team of experts dedicated to whole-person care to help our patients heal, strengthen and renew. We serve patients Orange, Seminole, Osceola, Polk, Volusia, Flagler and Lake Counties with a dedicated Team of therapists, clinicians and staff willing to carry on AdventHealths mission in the communities we serve. As the Clinical Operations Manager, you will maintain a therapeutic and business management philosophy including program development, labor analysis, standards of practice, staffing needs, process improvement and revenue management. Oversight of patient care assignment, scheduling and daily operations for successful performance in Team, Service, Clinical, Market and Finance pillars. As a licensed clinician, may provide direct and indirect patient care to an assigned group of patients in rehabilitation settings as needed.

Requirements

Bachelors Degree or higher and 3 years experience
3 years Leadership Experience
Basic Life Support (BLS) Certification
Active State of Florida as a Occupational Therapist, Physical Therapist or Speech Language Pathologist

Nice To Haves

Previous experience leading an therapy team in an outpatient setting

Responsibilities

Consistently living AdventHealth Services Standards: Keep Me Safe, Love Me, Make It Easy, Own It, to ensure that every person, every time has an exceptional experience
Acts as a liaison between the Hospital Rehabilitation and Sports Medicine and other hospital staff, physicians, patients and/or patient families in order to investigate, respond and resolve complaints. Disseminates pertinent information to appropriate staff members as observed by the Director/Senior Manager
Actively participates in the development of staff clinical skills, and customers' and stakeholders' satisfaction. Monitors and develops plans related to customers' and stakeholders' satisfaction
Systematically monitors process improvement initiatives, document results and deploys information to staff for appropriate actions. Supports and facilitates clinical lead role, Clinical Excellence Program and residencies
Hires and orients new staff to assigned area to familiarize them with area processes, equipment, safety and operational plans, as demonstrated by staff correctly carrying out clinical care according to policies, procedures and protocols
Monitors staff and equipment needs, revenue, expenses and labor tracking. Establishes plan for variances and monitors results as observed by the Director/Senior Manager
Participates in marketing of the Rehabilitation and Sports Medicine program in hospital, community and to medical personnel as indicated. Actively engages in activities to improve internal and external awareness of Rehabilitation as a service line
Plans and implements employee engagement activities. Systematically provides staff with feedback regarding their performance. Counsels staff as needed, documents counseling sessions, monitors compliance and works with HR regarding disposition as needed