Clinical Operations Manager - Behavioral Health

St. Luke's Health System•Boise, ID

About The Position

At St. Luke’s, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke’s is truly a great place to work. What to Expect: The Behavioral Health Service Line offers a wide range of services, including assessment and treatment planning, clinical partnerships, consults, group therapy, inpatient and outpatient services, psychiatric evaluations, psychological testing, psychotherapy, residency and training services, school-based therapy, social work crisis consultation, and TMS (Transcranial Magnetic Stimulation). We recognize that delivering behavioral health care across the continuum requires strong partnerships. Within St. Luke’s, we work closely with primary care, specialty services, emergency care, and care management to ensure patients experience coordinated, whole-person care. Beyond our walls, we are committed to maintaining and expanding partnerships with community organizations, public health agencies, schools, law enforcement, housing providers, and nonprofits. These relationships are essential to meeting care needs across the St. Luke’s footprint, reducing gaps, and ensuring our patients and communities receive the support they deserve. The Clinical Operations Manager is responsible for supporting the management of clinics and departments to include efficiency, service, people, quality and safety. The Clinical Operations Manager ensures the highest quality of care is provided and is in compliance with regulatory requirements and also ensures execution of strategies and action plans at the local level to improve performance and contribute to organizational goals.

Requirements

Bachelors + 2 years of experience OR
Associates + 4 years of experience OR
HS Diploma/GED + 6 years of experience

Responsibilities

Clinic / department rounding weekly / monthly based on geography to monitor clinical operations, quality, safety, care experience, and utilization standards
Provides increased leadership visibility: >75% of time in the clinic / department and actively engaged in real time rounding, support, coaching, and mentoring of patient care teams
Works with practice leadership and nursing to determine appropriate scheduling and allocation of staff.
Supports the hiring / on-boarding of Practice Managers (PMs) and Advanced Practice Providers (APPs), as well as contribute to performance evaluations and staff management as delegated by the Director of Operations
Supports bilateral communication between Director of Operations, APPs, PMs, and other direct reports
Resolves escalated patient/family member concerns regarding patient care within clinic/unit
Serves as a revenue cycle liaison for clinic(s) / department(s)
Mentoring and staff development
Implementing quality/workplace safety, care experience, talent protocols, and processes as assigned
Supports time card completion and expense reimbursement activities related to physicians and APPs under the purview of the Director of Operations
Perform other duties and responsibilities as assigned.