Clinical Operations Intern

NuvoAir

4d

About The Position

NuvoAir Medical is a technology-enabled pulmonary care organization that is focused on improving outcomes for patients with chronic respiratory diseases such as COPD, asthma, sleep apnea, and other complex pulmonary conditions. Our relationship-based model combines remote patient monitoring and proactive clinical engagement to keep patients healthier and out of the hospital. Complex conditions like COPD are incredibly challenging to manage. People who are already struggling with isolation and the burden of these conditions become increasingly frustrated and disengaged, eventually falling through the cracks and landing in the ER. This cycle perpetuates poor health outcomes and excessive medical costs.
At NuvoAir, we believe people deserve a better healthcare experience. Our team embraces the challenges that others can’t or won’t - by integrating our clinical team with technology, NuvoAir creates a highly empathetic and personalized experience for each patient.
Living our Company Values:
Patient obsessed: Every decision is made with our main focus in mind - improving the lives of patients
Act like an owner: Ownership means we speak up, share ideas, give feedback, and are all accountable for growth.
Focus on what matters: Creating meaningful solutions to challenging healthcare problems requires simplicity, clarity, and using our unique leverage
Build to learn: Failing courageously is a virtue that drives learning and stems from an innovative spirit
Practice confident humility: We aim to hold ourselves to the highest standards of humility, curiosity, transparency, and personal development

Overview:
We are seeking a detail-oriented, highly tech-savvy intern to support our virtual clinical operations team. This role requires extensive technology troubleshooting, as you will be helping patients navigate virtual appointment platforms and resolving basic technical issues. Strong technical competence is essential for success in this position.

Requirements

• Strong technical skills and ability to troubleshoot device, audio/video, and connectivity issues—this is a must.
• Comfort and confidence guiding patients through technology challenges multiple times per shift.
• Excellent communication and customer service abilities.
• Strong attention to detail and organizational skills.
• Comfortable learning and working within digital tools and EHR systems.
• Ability to work independently and follow established workflows.
• Professionalism, reliability, and willingness to learn.

Nice To Haves

• Interest in healthcare, clinical operations, or health administration.
• Prior experience in tech support, customer service, or administrative roles is a plus.

Responsibilities

• Check patients in for their scheduled virtual appointments and verify required information.
• Provide frequent, hands-on tech troubleshooting to help patients connect to their virtual visits (audio, video, device setup, platform access).
• Collect and document patient copays or outstanding balances.
• Enter clinical and administrative information into patient charts with accuracy and attention to detail.
• Recognize when a patient’s needs fall outside your scope and promptly direct them to the appropriate clinical team member.
• Assist with general administrative tasks to support smooth virtual clinic operations.
• Maintain patient confidentiality and adhere to HIPAA standards at all times.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 11-50 employees