Clinical Office Manager

Better-Health-Group•Center Point, AL

1d•$55,000 - $65,000•Onsite

About The Position

Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion. At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first. At VIPcare, it’s the little things we do each and every day that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health. The Office Manager is an operational and clinical role and is responsible for providing 5 Star Service in assisting physicians in the management of healthcare daily office operations and treatment of geriatric patients following established standards and practices. The incumbent will report to the Regional Manager (or similar role) and will manage a care team of medical assistants and/or receptionists (generally 3-7 members).

Requirements

At least 4 - 5 years of Medical Assisting experience, preferred (dependant on clinic location and team dynamics)
Minimum of 1 year of leadership experience
Commitment to patient care and confidentiality
Strong oral and written communication skills
Ability to accurately read and write medical terminology
Knowledge of medical coding
Knowledge of HIPAA
Knowledge and understanding of OSHA and Biohazard guidelines
Basic computer skills, including familiarity with electronic medical records
Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration

Nice To Haves

CPR Certified preferred
Bachelor's Degree in healthcare administration or related field preferred
Medical Assistant Certified, preferred
Prior medical assisting experience strongly preferred
Has clinical working knowledge and the ability to perform clinical duties to include the following: take vital signs, review medications, administer injections, dispense medications, irrigate eyes and ears, dress and bandage the wound and incision, draw blood and assist physician with any/all procedures

Responsibilities

Oversee, monitor, and improve clinic performance and other key performance indicators, including HEDIS, admission management, ER utilization, patients not seen, etc.
Manage a team of clinic staff, including coordinating payroll, PTO, hour management, and performance of team members
Communicate with providers to ensure patient quality of care
Assists with scheduling, administrative, and clinical duties for providers (mid-levels and physicians)
Lead daily clinic huddles and assign proactive outreach call efforts to other team members
Manage office operations and performance to ensure that front-office and back-office care teams operate in an efficient, accurate, and patient-focused manner
Provide extraordinary customer service to all internal and external customers (including patients, other team members, and other departments)
Ensure new team members are onboarded and receive proper training using Better Health Group policies and procedures
Ensure the accuracy of all incoming and outgoing information, including supplies, invoices, referral requests, patient records, and medication management
Inform management about current office trends, recommend new policies, or facilitate improvements to current policies and workflows
Participate in required team meetings and communicate updates and changes to physicians and staff
Ensure team calendar, spreadsheets, and whiteboards are current and accurate
Assist providers with obtaining and maintaining credentialing, hospital portal access, state licenses, and professional memberships
Ensure compliance with Medicare Advantage Plans, HIPAA, and labor laws and is responsible for reporting any suspected breaches or compliance issues to the appropriate internal contact
Additional duties as assigned