Clinical Office Assistant

American Addiction Centers•Tinley Park, IL

1d•Onsite

About The Position

The Clinical Office Assistant position is a full-time, benefits-eligible role within the Rehabilitation Services: IL - Administration Department, requiring 40 hours per week. The primary responsibilities include greeting patients and visitors, collecting co-payments, managing appointment schedules, coordinating administrative tasks for meetings, handling patient scheduling and data entry, triaging phone calls, managing patient medical records, generating reports, processing mail, operating office equipment, and assisting with referrals, registrations, and data compilation. Advocate Health, the employer, is the third-largest nonprofit, integrated health system in the United States, formed by the combination of Advocate Aurora Health and Atrium Health. Headquartered in Charlotte, North Carolina, it serves nearly 6 million patients, operates 69 hospitals and over 1,000 care locations, and employs 155,000 teammates. The organization is recognized for clinical excellence in various specialties and is committed to providing equitable care and community benefits.

Requirements

High School Graduate
Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties.
Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.
Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software.
Strong organizational skills and attention to detail.
Ability to effectively communicate (written, and verbal), build rapport, and relate to all people.
Ability to operate standard office equipment.

Responsibilities

Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.
Schedules and maintains calendar of appointments, meetings, and travel.
Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.
Schedules patients and enters information into the computer system.
Coordinates patient appointments with other areas or physician offices as needed.
Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
Assembles, copies, and releases patient medical records.
Works with Medical Records Department regarding requests for notes/additional information.
Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
Opens, sorts, and distributes mail and department documents efficiently.
Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.
Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.
May process billing/reimbursement forms and other department records.
Maintains logs and reports; performs simple calculations as needed.
Assists with gathering, organizing, and compiling data for reports, meetings, etc.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more
Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program