Clinical Office Assistant - Cancer Care Call Center

St. Elizabeth Healthcare•Edgewood, KY

13d•Hybrid

About The Position

The best career is right here. St. Elizabeth Healthcare is hiring a Clinical Office Assistant for our Cancer Care Call Center. This position may be responsible for a variety of duties based on the operations of department, including: 1) patient registration, 2) patient scheduling, 3) patient billing, 4) assist with pre-certification if applicable (collect insurance information; receipt of co-pays or bill payments), 5) medical records retrieval, release, or collection, 6) data entry and 7) answering phones. Responsible for routine problem resolution, assistance with patient flow coordination, and initiation of follow-up with appropriate staff as needed. Ensures compliance with federal, state, and local laws and regulations pertaining to patient privacy and confidentiality, i.e., HIPAA laws. Provide customer-focused service and support to patient flow in a unit based.

Requirements

High school graduate or GED
Medical terminology
Computer fluency/literacy
Communication skills (verbal and written)
Maintain patient confidentiality
Organization and prioritization skills
1 year of experience in an office front desk type role, healthcare registration, scheduling or other patient-facing healthcare positions

Responsibilities

patient registration
patient scheduling
patient billing
assist with pre-certification if applicable (collect insurance information; receipt of co-pays or bill payments)
medical records retrieval, release, or collection
data entry
answering phones
routine problem resolution
assistance with patient flow coordination
initiation of follow-up with appropriate staff as needed
Ensures compliance with federal, state, and local laws and regulations pertaining to patient privacy and confidentiality, i.e., HIPAA laws
Provide customer-focused service and support to patient flow in a unit based