Clinical Nurse Physician Workflow Support

Omega Healthcare Solutions • Boca Raton, FL

20d • Remote

About The Position

The Clinical Nurse Physician Workflow Support role carries out remote patient care responsibilities with emphasis on decision-making. This position provides competent, safe and compassionate care based on established Client Patient Care and Nursing Standards and program policies. As a member of the interdisciplinary healthcare team, this position will collaborate with the provider and local site to implement a comprehensive patient-centered plan of care to achieve expected outcomes; utilize principles of assignment and delegation consistent with the New York State Nurse Practice Act. Will function as the Quality Control Analyst and conduct daily audits, monitor trends and collaborate with teams to teach, retrain and devise performance improvement opportunities.

Requirements

• Must openly demonstrate ability to critically think and actively demonstrate how clinical experience has driven decision-making.
• Ability to ask open ended questions, identify significant from insignificant responses, ask about other diagnoses, probe for additional information, and redirect as necessary.
• Skilled in pinpointing root cause/s for performance variance.
• Demonstrate logical reasoning and analytical skills.
• Demonstrates ability to self-motivate, set goals, and meet deadlines.
• Demonstrates clear verbal and written communication.
• Maintains courteous and professional working relationships with employees at all levels of the organization.
• Strong computer skills including Microsoft Office suite.
• Excellent customer service skills and ability to communicate effectively via telephone and electronically.
• Bachelor of Science in Nursing.
• 3 – 5 years of clinical experience.
• Nurse must currently be working in a large ambulatory office setting (and/or specialty clinic) or emergency department, and/or critical care experience.
• Must have current EPIC experience either with inpatient or outpatient modules.
• Must obtain unrestricted Registered Professional Nursing license in New York.
• Strong computer skills including Microsoft Office Suite and Electronic Medical Records

Nice To Haves

• Telephone triage and patient education experience preferred

Responsibilities

• Participate in regular debrief meetings with local sites to identify issues or opportunities for improvement.
• Review physicians’ messages received from patients though the electronic medical record as per accepted policy and procedure.
• Assess messages for urgent situations or needs, and contact patients telephonically for further evaluation and referral to the local site or emergency/urgent care services as appropriate (will be trained on but will not perform routinely).
• Determine proper handling or routing of non-urgent messages based on established guidelines or in accordance with sound judgement.
• Communicate effectively with local site pool, staff or provider via telephone or electronic message as appropriate.
• Assist providers in contacting patients regarding test results as per provider’s instruction (will be trained on but will not perform routinely).
• Provide telephonic patient education regarding results and understanding condition management as per provider instruction and nursing scope of practice (will be trained on but will not perform routinely).
• Document provider and patient interactions accurately and in a timely manner using the electronic medical record systems per policy and accepted nursing standards.
• Conduct daily audit of fellow RNs to ensure compliance with standards as outlined in this Job Description.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level