Clinical Navigator - Physician Specific Back, Neck & Spine

Sano Health & Care•Overland Park, KS

About The Position

The Clinical Navigator-Physician-Specific (CN) is responsible for assisting the physician in patient treatment issues, providing direct patient care, and maintaining proper standards of quality and integrity. The CN will serve as an extension of the physician (varying in specialties such as pain management, vascular, etc.) performing clinical duties while acquiring supplementary knowledge of the medical field and helping to make the workplace an efficient and effective environment for all. The CN will guide a patient through their healing journey at Sano Orthopedics.

Requirements

Understanding of Internal Classification of Diseases (ICD) and Common Procedural Terminology (CPT) coding
Proficient knowledge of medical terminology and anatomy
Strong customer service skills
EMR experience (eClinical Works preferred)
Highly detailed and accurate, with excellent organizational skills
Excellent communication and interpersonal skills; expresses thoughts and ideas clearly, both verbally and in writing; establishes trust and confidence quickly
Excellent skills in Microsoft Office (primarily Word, Excel, PowerPoint and TEAMS)
Must be computer literate with the ability to learn new software applications
Ability to function effectively under tight time constraints, consistently meet strict deadlines, prioritize, and handle multiple tasks in a demanding work environment
Ability to communicate appropriately and build relationships with patients and coworkers
Willingness to adhere to all principles of confidentiality
Ability to represent the company in a professional manner to both internally and externally
Goal-oriented and self-motivated. Is proactive, committed, has high standards, and does what it takes to get the job done
Ability to work independently and effectively in a team environment
Ability to show initiative, good judgment, and resourcefulness
Bachelor’s or Master's Degree in Athletic Training or equivalent from a CAATE accredited program is preferred; Licensed Practical Nurse or Medical Assistant with 2+ years of clinical experience (Pain Management preferred) will be considered.
State Licensed (or eligible for License in MO and KS) if applicable
Certified Athletic Trainer through the Board of Certification, Inc. (ATC) or applicable accrediting body
Basic Life Support (BLS) Certification, preferred.

Responsibilities

Optimize and nurture the patient experience
Navigate patients through their visits
Provide Pre-Operative education and Post-Operative care for patients
Perform appropriate patient care duties when patient is in the clinic, including but not limited to:
Room patients
Schedule follow ups
Prepare and record charts appropriately within the EMR
Employ skill in patient care and communication
Assist with preparing and administering injections
Prepare for and assist physician with minor procedures
Communicate with external healthcare providers (Physician, PA, NP, ATs, PTs, OTs, RNs) on patient status
Prepare and assist patient with needed paperwork (e.g. work status form)
Home exercise program development and instruction
Patient education
Call in patient prescriptions as directed
Utilize company Inventory Management System
Assist physician with EMR functions required for proper documentation and capturing appropriate data
Coordinate MRI and surgery referrals as needed
Schedule surgeries as needed
Print images as needed
Monitor patient and staff communication daily (Klara/TEAMS)
Complete Family and Medical Leave Act (FMLA) and Short-Term Disability (STD) paperwork
Report MRI and lab results to patients as directed by physician
Obtain prior approval from insurance companies on prescriptions, injections, or procedures as needed
Serve as preceptor and educational mentor for students and residents
Facilitate the front office as needed
Help manage physicians day-to-day schedule
Help answer patient communication when not in clinic
Attend mandatory full staff and clinical meetings and acknowledges receipt of and reviews minutes if absent
Adhere to all company policies and procedures
Engage primary care offices, athletic trainers, physical therapists, and other referral sources in an effort to increase awareness in the community
Enhance the experience of referring providers
Perform other related duties as required or assigned