Clinical Manager, Specialty Programs
About The Position
HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model. Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care. Our Shared Vision – Every patient deserves access to quality healthcare. Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other. The Clinical Manager - Specialty Programs is responsible for supporting the coordination and administration of a national provider network in partnership with the Clinical Director. This includes management responsibilities in accordance with the organization’s policies and procedures.
Requirements
- Bachelor’s degree in healthcare administration or related field, or equivalent experience
- 1+ years of healthcare management experience
- Active/unrestricted Registered Nurse or Nurse Practitioner License
- Ability to coordinate complex activities across functional lines of operations, under tight timelines
- Must be able to relate professionally and positively to physicians, providers and staff with excellent communication, interpersonal and management skills
- Active CPR Certification
Nice To Haves
- Board certification in one of the following: American Nurses Credentialing Center (ANCC), American Association of Nurse Practitioners (AANP) or National Commission on Certification of Physician Assistants (NCCPA)
Responsibilities
- Oversees recruitment, training, and ongoing education of the provider network
- Documents work procedures and standards to improve efficiency and effectiveness
- Monitors clinical staff to ensure adherence to policies, procedures, state laws, and quality
- In coordination with the Clinical Director, manages provider relationships, performance, and delivery with internal partners and leads management process improvement efforts
- Ensures FTE CHA providers are completing at least minimum volume of patients on a weekly basis per contract
- Participates in clinical review and audit procedures for internal and external providers
- Accountable for outstanding customer service to all external and internal customers
- Develops and maintains effective relationships through effective and timely communication
- Aggressively addresses and acts upon adverse events and action thresholds in area of responsibility
- Conduct staff evaluations, performance reviews, and oversee training and development of staff
- Oversee capacity, scheduling, and utilization of providers in assigned states
- Ensure timely documentation consistent with current policies and procedures
- Evaluate and monitor patient outcomes and satisfaction, develop and implement improvements as needed
- Assist with budget planning, cost control, and resource allocation
- Support integration of new technologies, business lines, and care delivery models
- Employees will be required to perform other job-related assignments as requested
Benefits
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
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What This Job Offers
Job Type
Full-time
Career Level
Manager
