Clinical Liaison (Wake County, NC)

HOME HEALTH & HOSPICE CARE INC•Smithfield, NC

About The Position

3HC has provided compassionate care to North Carolinians since 1981. We strive to ensure our patients enjoy life’s journey, recover quickly, live comfortably and face “end of life” with dignity. We believe in providing high-quality, cost-effective care that surpasses industry standards. If you want to make a difference, provide meaningful one-on-one care, and develop relationships with both your patients and team members, then join Team 3HC and reach your personal & professional best. . Summary: Working in an assigned territory or facility, facilitates referrals to agency by gathering and interpreting medical and financial data, meeting with patients and families and working with case managers to ensure optimal transition from hospital or other facilities to home. Meets or exceeds expectations for growth goals and objectives.

Requirements

Bachelor's Degree or equivalent required OR Associate's Degree and a level of experience that surpasses current qualifications.
RN preferred
Previous experience in marketing, sales, or related healthcare required.
Excellent communication skills, both written and oral, and the ability to demonstrate successful negotiation skills.
Ability to work under deadline pressure and extra hours, if needed, on assignments
Must be proficient in the use of technology for internal and external communications, presentations, database tracking/reporting, and spreadsheet applications.

Responsibilities

Abides by and supports 3HC's Compliance Program and Code of Ethics.
Creates positive experiences for internal and external customers that will meet their expectations.
Responsible for visiting traditional and non-traditional referral sources
Keeps abreast of changes and marketing opportunities within his/her assigned territories and shares information with supervisor.
Responsible for public speaking engagements, aiding with special events, and assisting with special projects such as National Home Care Month, direct mail marketing, and public relations articles for distribution and/or publication upon request.
Aids with agency fund development efforts by attending agency fundraising events in his/her territory to identify prospective clients and donors.
Responsible for staffing agency booths or exhibits at trade and community fairs, as directed as needed.
Responsible for educating healthcare professionals and patient/family on agency capabilities, utilizing available educational resources as needed.
Initiates referral-to-admission process for each patient referred by facilitating required data, leveraging available resources to ensure data is complete and accurate.
Responsible for meeting with other Community Liaison unless excused by the Marketing Director.
Demonstrates an interest in personal and professional growth
Demonstrates a willingness to be cost effective in the use of agency resources, the monitoring of waste, and the proper and safe use of supplies and equipment.
Adheres to 3HC's Personnel Policy and performs other appropriate duties as assigned by supervisor.