Clinical Laboratory Support Specialist

Naveris•Waltham, MA

17d•$24 - $29•Onsite

About The Position

Naveris is a rapidly growing precision oncology diagnostics company on a mission to change the way HPV-driven cancers are detected, monitored, and managed. Our flagship test, NavDx®, is a cutting-edge, blood-based Lab Developed Test (LDT) that detects circulating Tumor Tissue Modified Viral (TTMV®)-HPV DNA. NavDx provides clinicians with earlier insights into recurrence, enabling more informed and personalized patient care and outcomes. Opportunity The purpose of the Clinical Laboratory Support Specialist is to serve a molecular diagnostics lab in resolving exception events pertaining to patient results. You will assist the Exception Handling Resolution group in day-to-day quality control, exception cases resolution and internal/external outreach and documentation. You are responsible for ensuring that the documentation of procedures related to resolving exception cases meets all regulatory requirements, reviewing data for accuracy, and issuing test reports in a timely manner.

Requirements

Bachelor’s degree or higher in a healthcare program is preferred, but not required
Experience with laboratory information systems and/or electronic health records system
Excellent customer service skills and history of conflict resolution
History of developing and maintaining controlled procedures
Ability to work independently in an extremely fast-paced, dynamic environment
Must be a team player with good interpersonal skills
Excellent problem-solving, organization, and communication skills
Proficient in Microsoft Office Suite
Able to be onsite at our Waltham, MA laboratory
Health Insurance Portability and Accountability Act (HIPAA) is a federal law that describes the national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge. All roles at Naveris require compliance with legal and regulatory requirements of HIPAA and acceptance and adherence to all policies and standards at Naveris. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete HIPAA training when joining the company.

Responsibilities

Ensure problem log resolution, GDP documentation and interdepartmental collaboration
Triage exception handling requests and external inquires
Report quality issues directly to the Clinical Laboratory Director
Maintain and manage personal daily performance and workload
Execute procedures to resolve problem log cases in a timely manner
Escalate problem log cases to appropriate parties when necessary
Review issues regarding problem cases with Sr. Exception Handling Resolution Supervisor, Clinical Laboratory Director, and Laboratory Management team to get direction for troubleshooting and next step directions
Follow all policies and procedures for exception handling workflows
Follow all company policies and procedures
Follow quality assurance and quality control programs, taking corrective action when necessary
Monitor Xifin rejection queue, when necessary
Monitor and makes appropriate outreach for LCD Manual review queue, when necessary
Monitor inquiries from the Accessioning and Portal queue in addition to the Medical Records email account
Understand and recognize laboratory information system alerts and flags and takes the appropriate action
Recognize when information presented on requisitions is unclear and ambiguous and knows and follows corrective actions to be taken
Assist in the drafting of result reports within the scope of the position
Communicate with staff to ensure highest level quality of work for each specimen received
Effectively communicate via written, verbal, face-to-face, telephone, and computer methods
Provide excellent patient and provider care at all times
Respect and maintain the confidentiality of information relative to clients and patients
Maintain CAP/CLIA compliance