Clinical Lab Business Analyst - Hybrid On-site

Leap Consulting Group•Elmwood Park, NJ

59d•Hybrid

About The Position

We are seeking dynamic and versatile individuals to fill roles with our consulting firm to be client-facing and working directly on client projects building the latest and greatest in clinical laboratory workflows and laboratory software system implementations. This is a role reporting into our Healthcare Practice Lead focused on supporting several laboratory initiatives including digital-front-doors, preanalytical systems, LIMS, lab automation, bioinformatics, revenue cycle, and other related needs. The role requires Laboratory Operations and/or Laboratory IT awareness, a background in digital transformation or information systems, and ideally exposure to clinical laboratory revenue cycle. The person in this role would be a smart, inquisitive, experienced clinical laboratory or health system technology business analyst or functional technical analyst. From Buy vs. Build Analysis, to System Sourcing projects, to big picture planning, and down to the real roll-up-your-sleeves implementation requirements gathering, technical design, and partnering with your software engineering peers to deliver solutions. In this position, you will work closely with Leap client’s business, clinical, and technology leaders to understand their needs, design and develop innovative solutions, and tackle complex challenges. The people in this role will help clients articulate their requirements, prioritize their needs, develop detailed specifications, and at times will lead implementations in Agile methodologies often supporting a mixed team of both Leap provided and client employee engineering resources. The ideal candidate will be well spoken, extremely organized, and able to succinctly capture every detail. You should also be able to ask questions to clients to ensure there are no gaps in the analysis conducted and be an effective communicator when there have been changes in the requirements. As is the nature of digital transformation consulting, the right people for this role find themselves adaptable and flexible in an environment where change is the only constant. The ideal candidate finds clarity in ambiguity and shifts priorities quickly as new client considerations, challenges, and opportunities arise. You should excel in managing projects, driving product development, and analyzing business needs, all while thriving in a fast-paced and collaborative environment. This role is a hybrid position based in our Bergen County NJ offices. Hybrid expectations include 4 days a week in office, 1 day remote, exclusive of client-related-travel which would be as required.

Requirements

Education: BA/BS Required
Experience: Minimum of 3-5 years working at the bench and/or as a Business Analyst or Functional Technical Analyst, preferably in a clinical laboratory
Be comfortable communicating in-person, by phone, over video, as well as collaboration chat tools such as Slack and Teams
Be a self-starting independent team player who is both professional and kind to colleagues and customers
Be tech savvy and ideally consider yourself 'fairly technical'
Proven experience in project management, product management, and business analysis
Strong facilitation, communication, and conflict resolution skills
Ability to manage multiple projects simultaneously and prioritize tasks effectively
Ability to manage complexity and ambiguity in a structured and organized manner
Demonstrated ability to drive results and deliver innovative solutions
Proficiency in discussing technical details and translating them into business value
Experience in performing gap analysis and creating business process flows

Nice To Haves

Knowledge, experience, or proficiency in most or all of the following:
Acting as a liaison between technical operations and solutions providers
Documenting, analyzing, and recommending solutions to complex problems
Information Technology and Software Development business cycles
Healthcare Digital Physician and/or Patient Portals
Revenue Cycle Management
Laboratory Operations
Bioinformatics

Responsibilities

Partner with clients to define a product or program vision, strategy, and roadmap in alignment with business goals and stakeholder needs
Able to understand complex lab workflows and communicating future state changes to developers
Perform gap analysis to identify discrepancies between current processes and desired outcomes
Create and analyze business process flows, system data flows, and other diagrams to map out implementation plans
Be able to handle changes in workflow and how to address them when those blockers occur
Facilitate meetings to gather requirements, develop solution plans, and drive alignment with business stakeholders
Participate in detailed design sessions with the technical teams to define the implementation approach based on requirements gathered
Handle project ambiguity, complexity, and interdependencies with an organized and structured approach
Assess and prioritize new information and requirements, integrating them seamlessly into project deliverables
Identify and manage project risks and issues
Maintain project documentation, ensuring all project deliverables are documented, updated, and communicated effectively
Maintain situational awareness and resolve conflicts efficiently to keep projects on track
Ensure clear and effective communication across all levels of the organization
Demonstrate a proactive approach to identifying and addressing challenges
Embrace and manage chaos with a continuous learning mindset, adapting to evolving requirements and challenges
Dive into the details to ensure precision and accuracy while maintaining a strategic, high-level perspective
Communicate complex technical concepts in a way that is accessible to non-technical stakeholders, effectively bridging the gap between technical and business perspectives
Stay strategic without losing the detail - it is an art more than a science
Demonstrate dependability and reliability with a focus on clear thinking and meticulous attention to detail
Produce detailed stories to drive development and be reliable for QA testing