Clinical Intake Supervisor

Oakland Community Health Network • Troy, MI

12d • Hybrid

About The Position

The Clinical Intake Supervisor is responsible for the provision of outpatient intake assessments, supervision of assessment, referral, and admission activities within the Intake team.

Requirements

• Master of; Social Work (LLMSW), Marriage and Family Therapy (LLMFT) or Professional Counseling (LLPC) in the State of Michigan.
• Minimum of five (2) years’ experience in an Intake role with a community mental health org.
• LOCUS, MichiCANS, and ASAM.
• Act as a subject matter expert and secondary super user for the EHR, state systems (e.g., MiLogin, CHAMPS) and 3rd party payor (BCBS, United, Aetna...) portals.
• Support selection and onboarding of subordinate staff
• -Determine staff training gaps and assign training modules
• Support Credentialing/HR and Billing teams in ensuring staff licensure and services provided will result in paid claims.
• Ensure compliance with all current and emerging regulations
• Ability to create reliable and valid Intake workflows and monitoring of workflow compliance
• Lead staff documentation audits appropriately addressing non-compliance
• Ensure 100% accuracy of authorization submissions
• Able to meet and support subordinate staff in meeting daily / weekly productivity goals
• Effectively coordinate with internal billing, PIHP, MDHHS, 1st and 3rd party insurers and PCE regarding initial and subsequent coding, claims submissions, error revisions, and payment remittance
• Effectively communicate with direct services staff regarding documentation accuracy and timeliness
• Staff management and delegation
• Public mental health service delivery lines and systems.
• Substance use, mental health, children, and intellectual/developmental disability provider network, and how to access additional community services.
• Admission and discharge criteria for each treatment program and be able to determine and designate appropriate levels of care.
• DSM-IV TR and ICD-10/HCPC criteria.
• Michigan Mental Health Code.
• Children’s SED Waiver requirements.
• Substantial functional limitations.
• Ability to work collaboratively and create a team environment that resolves problems and implements solutions in a manner that fosters continuous improvement.
• Ability to recruit, select, supervise, plan, direct, and evaluate the work of professional, administrative, and clerical employees.
• Assures adequate orientation for new employees.
• Ability to provide developmental opportunities for future succession planning and skill enhancement.
• Supervision with staff that includes monitoring and discussing data as well as monitoring, preventing and addressing secondary trauma.
• Actively participate in the professional development of all subordinates through the Performance Management process, assuring that all performance appraisals are completed on time.
• Ability to respond appropriately to crisis situations.
• Strong – positive interpersonal, communication and customer service skills, demonstrated via direct, telephone, in writing and virtual (telehealth and meeting) interactions.
• Be able to articulate a complex service system while establishing positive rapport with individuals in need.
• Create a welcoming environment that demonstrates empathy and non-judgment.
• Demonstrate a high level of proficiency with Microsoft products, electronic health records (PCE preferably), CHAMPS, MHWIN, database, and other relevant software programs.
• Demonstrate the ability to handle a high volume of relatively complex assignments accurately and in a timely manner.
• Demonstrate organizational skills needed to establish department policies, procedures, plans and workflows and maintain files and records.
• Understanding Recipient Rights, Conflict-Free and Self-Determination policies, trauma informed principles, Motivational Interviewing concepts.
• Ability to use basic intervention skills.
• Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
• Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)
• Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
• Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
• Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)
• Must have available means of transportation to and from OCHN and for required offsite meetings or site visits.
• Must be available for meetings and events which may occur outside of standard office hours, including weekends.
• Work performed primarily in an office environment in Pontiac, MI.
• Hybrid (onsite/remote) work schedule available based on operational needs.
• The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.

Nice To Haves

• Bilingual in Spanish desirable

Responsibilities

• Drafts policies, procedures and work plan for the Intake department in accordance with the MDHHS CMHSP contract and accreditation standards.
• Ensures that the staff schedule and configuration will meet the needs and demands of the patient population and census and adjust accordingly.
• Provide direct care via intake services, including insurance verification and prior / authorization, as needed.
• Demonstrate an applied commitment to the values as well as knowledge and skills in consumer-oriented practices as well as innovations in support, service, treatment, and care practices.
• Provides directions to employees on the Intake Team through leadership, facilitation, teaching, coordination, problem solving, conflict resolution, and coaching.
• Addresses complex issues that arise daily with managing scheduled appointments and adjusting for same-day service / walk-in.
• Monitors and evaluates the intake and assessment services provided- adjusts accordingly.
• Responsible for problem solving any immediate needs for the people we serve or their family members.
• Additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees