Clinical Intake Specialist

Imagine360

2d • Remote

About The Position

Imagine360 is seeking a Clinical Intake Specialist to join the team! The Clinical Intake Specialist is responsible for starting the notification process by following Medical Management Policy and Procedures by utilization of electronic hardware and/or software. The Clinical Intake Specialist also provides non-clinical support as indicated for the Medical Management department.
Position Location: 100% remote

Requirements

• High School Diploma or equivalent.
• Prior experience working in a remote environment
• Prior experience working in a heavy volume setting
• Experience with medical terminology

Responsibilities

• Perform all tasks in accordance with Department of Labor, HIPAA, ERISA and Medical Management Policy and Procedure
• Utilize computer software/hardware and other office equipment to consistently and accurately enter data to complete the notification process in compliance with Medical Management Notification Policy and Procedures
• Appropriately prioritize calls received in the telephonic intake queue
• Refers to licensed clinical staff for oversight if interpretation of clinical information is needed.
• Accurately identify and provide HIPAA compliant information to callers regarding medical services requiring notification per Medical Management Notification Policy and Procedure
• Complete data entry of notification and obtain clinical information and/or results of diagnostic testing as indicated per the Medical Management Notification Policy and Procedure
• Contact provider/facility to confirm the date of service, as indicated per Medical Management Notification Policy & Procedure, with appropriate documentation in case tracking software in compliance with Medical Management Policy and Procedures
• Consistently complete appropriate documentation in indicated software including but not limited to CaseTrakker, GBAS and Docushare per Medical Management Policy and Procedures
• Consistently demonstrate engagement in professional conversation in all internal and external communication (verbal and/or electronic)
• Attend scheduled and periodic meetings trainings, and other job specific events as required either by teleconference or onsite
• Participation in Quality Management program per policy and procedures
• Report preparation as assigned
• Consistently utilizes script communication.

Benefits

• Multiple Health plan options
• Company paid employee premiums for disability and life insurance
• Parental Leave Policy
• 20 days PTO to start / 10 Paid Holidays
• Tuition reimbursement
• 401k Company contribution
• Company paid Short & Long term Disability plus Life Insurance
• Professional development initiatives / continuous learning opportunities
• Opportunities to participate in and support the company's diversity and inclusion initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED