Clinical Informatics Specialist for Central Administration in NE Portland

The Oregon Clinic • Portland, OR

6d • $88,730 - $146,508 • Hybrid

About The Position

Join us at The Oregon Clinic as a full-time Clinical Informatics Specialist (Hybrid/Remote). Must live in the Portland or SW Washington area, as travel to TOC clinic locations will be required. Work alongside a collaborative team of patient-focused colleagues in our thriving Central Administration office. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic receive the highest value care tailored to their needs. Using excellent customer service and communications skills, your primary duties in this role include: Provides excellent customer service to all external and internal customers (i.e. patients, families, referring providers, insurance companies and other TOC departments). Includes effective, friendly, professional and timely communication while anticipating and prioritizing customer's needs. Collaborate with clinical teams, IT professionals, and leadership to implement, optimize, and maintain the EHR system and integrated technologies. Design, analyze and optimize clinical workflows to enhance efficiency, user satisfaction, and/or the patient care experience. Participates in system upgrades; maintains knowledge of upcoming workflow and functionality changes; Tests, communicates, and/or trains users; ensuring organizational readiness. Provides training and support for informatics systems, new workflows/functionality, ensuring adoption and proper use. Assists with troubleshooting day to day workflow related issues. Provides technical support to clinical staff. Provides education to users on appropriate system usage per standards to ensure compliance with documentation and billing standards. Participates in clinic rounding; provides at-the-elbow end-user support for clinical workflows. Supports Provider efficiency, leveraging signal data and advanced knowledge of Epic efficiency tools and best practices. Teamwork: Shows respect, collaboration, and support for coworkers/supervisor/providers. Communicates effectively and professionally, accepts accountability. Remains flexible to changes and promotes a successful work environment. Safety & Policy Compliance: Adheres to TOC safety and health best practices. Consistently follows relevant laws & TOC policies, including Code of Conduct, Use of Personal Cell Phones, Attendance, IT Systems and Timekeeping policies. Maintains confidentiality, protects sensitive information, and adheres to HIPAA, security, and privacy rules.

Requirements

• Bachelor’s degree in a relevant field is preferred.
• A minimum of two (2) years in a position that has the same or similar primary duties working with a clinical information system within a healthcare setting is required.
• Completion of Epic for the CI Certification is required within 6 months of employment.
• Experience with relevant standards, procedures, and best practices.
• Experience with highly complex Clinical Applications projects.
• Strong attention to detail, organizational skills, and follow-through on personal and team tasks.
• Adept at clearly and thoroughly documenting complex processes.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians, and other team members.
• A commitment to patient-focused care, privacy, and safety.

Nice To Haves

• A minimum of three (3) years’ experience is strongly preferred.
• EpicCare Ambulatory proficiency or certification is strongly preferred; Informatics certifications or credentialing may be equivalent for up to 2 years of experience for this position at the hiring manager’s discretion.

Responsibilities

• Provides excellent customer service to all external and internal customers (i.e. patients, families, referring providers, insurance companies and other TOC departments). Includes effective, friendly, professional and timely communication while anticipating and prioritizing customer's needs.
• Collaborate with clinical teams, IT professionals, and leadership to implement, optimize, and maintain the EHR system and integrated technologies.
• Design, analyze and optimize clinical workflows to enhance efficiency, user satisfaction, and/or the patient care experience.
• Participates in system upgrades; maintains knowledge of upcoming workflow and functionality changes; Tests, communicates, and/or trains users; ensuring organizational readiness.
• Provides training and support for informatics systems, new workflows/functionality, ensuring adoption and proper use.
• Assists with troubleshooting day to day workflow related issues.
• Provides technical support to clinical staff.
• Provides education to users on appropriate system usage per standards to ensure compliance with documentation and billing standards.
• Participates in clinic rounding; provides at-the-elbow end-user support for clinical workflows.
• Supports Provider efficiency, leveraging signal data and advanced knowledge of Epic efficiency tools and best practices.
• Teamwork: Shows respect, collaboration, and support for coworkers/supervisor/providers. Communicates effectively and professionally, accepts accountability. Remains flexible to changes and promotes a successful work environment.
• Safety & Policy Compliance: Adheres to TOC safety and health best practices. Consistently follows relevant laws & TOC policies, including Code of Conduct, Use of Personal Cell Phones, Attendance, IT Systems and Timekeeping policies. Maintains confidentiality, protects sensitive information, and adheres to HIPAA, security, and privacy rules.

Benefits

• Healthcare: Employee is 100% covered Medical, Dental, and Prescription Insurance
• Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options
• Work-Life Balance: Paid Time Off plus 9 paid holidays annually
• Wellness Support: Robust wellness program and employee assistance services
• Commuter Benefits: 70% of Tri-Met transit pass covered
• Additional Perks: Employee discounts and optional benefits like Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees