Clinical Informatics Operations Manager & Trainer - Los Angeles
About The Position
Atria is a membership-based preventive health care practice delivering cutting-edge primary and specialty care in New York, South Florida, Los Angeles (2026), and through 24/7 telemedicine globally. Our multi-specialty team of 60+ top in-house physicians provides proactive, preventive, and precision-based care for Atria members and their families. We aim to optimize lifespan and healthspan through meticulous screening, leading-edge therapeutics, and tailored interventions designed to prevent disease and detect it at the earliest possible stages. Each member's care is led by a dedicated Chief Medical Officer who collaborates with specialists in cardiology, neurology, pediatrics, women's health, endocrinology, integrative health, performance and movement, nutrition, and more. Through our nonprofit Atria Research Institute and Public Health Institute, we also work to accelerate the translation of medical breakthroughs and expand access to preventive care for as many people as possible. At Atria, we are looking for a Clinical Informatics Operations Manager & Trainer that is responsible for providing on-site support for our team in regards to our EHR (AthenaOne) and other clinical systems, as well as provide training in various formats (on-site, remote, one-on-one and group setting). This role ensures that clinicians and staff understand and fully leverage electronic health record (EHR) and other technology solutions to enhance patient care, quality, and operational efficiency. Specifically, you will: Operation Management: Support ongoing usage of the athenaOne EHR and other clinical and non-clinical tools used by our team Monitor system performance, ensure data integrity, and troubleshoot technical issues Set-up new employees on clinical systems and configure EHR as needed to meet clinical workflows Proactively identify potential areas of improvement in both EHR and clinical systems, and partner with stakeholders to design ways to implement them Collaborate with both the Informatics, IT, and Clinical teams to integrate systems efficiently and to optimize workflows Training: On-site one-on-one and group training sessions to users of clinical systems Develop job-aids and training materials to support various workflows and tools used by clinical users. Travel to various locations to support onboarding new staff, training existing staff and provide additional on-site support as needed (Up to 50% domestic travel) Contribute a knowledge base to support users such as FAQ, job aids, etc.
Requirements
- 5+ years of EHR and clinical systems experience in development, implementation, training or support
- Experience with electronic health records, clinical documentation, and workflows preferred
- AthenaOne experience preferred
- 5+ years of on-site and remote support and hands-on training
- 3-5 years experience in developing training materials
- Experience working directly with clinical staff
- 5 days on-site at the office required; primary office located in Beverly Hills, LA; up to 50% travel
- Understanding of healthcare regulations, interoperability standards, and IT best practices
- Bachelor’s degree
- excellent oral and written communication skills and interpersonal abilities to liaise with stakeholders and train staff and clinical teams
- critical thinking, problem-solving, and project management skills to address operational challenges
Responsibilities
- Support ongoing usage of the athenaOne EHR and other clinical and non-clinical tools used by our team
- Monitor system performance, ensure data integrity, and troubleshoot technical issues
- Set-up new employees on clinical systems and configure EHR as needed to meet clinical workflows
- Proactively identify potential areas of improvement in both EHR and clinical systems, and partner with stakeholders to design ways to implement them
- Collaborate with both the Informatics, IT, and Clinical teams to integrate systems efficiently and to optimize workflows
- On-site one-on-one and group training sessions to users of clinical systems
- Develop job-aids and training materials to support various workflows and tools used by clinical users.
- Travel to various locations to support onboarding new staff, training existing staff and provide additional on-site support as needed (Up to 50% domestic travel)
- Contribute a knowledge base to support users such as FAQ, job aids, etc.
Benefits
- Excellent health and wellness benefits, 100% paid by Atria effective date of hire
- OneMedical membership for employees & dependents giving access to 24/7 virtual care
- Fertility & family planning
- Company-covered preventive health screenings through partner hospitals (Calcium score)
- Fitness Perks including Wellhub +
- 401k contributions and 4% match starting after 6 months
- Flexible Time Off
- Continuing medical education (CME) and CEU support for professional licensure
- Time to give back and make an impact in underserved communities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
