Clinical Informatics Engineer

Child Mind Institute•New York, NY

3h•Onsite

About The Position

The Child Mind Institute is an independent, national nonprofit dedicated to transforming the lives of children and families struggling with mental health and learning disorders. Our teams work every day to deliver the highest standards of care, advance the science of the developing brain and empower parents, professionals and policymakers to support children when and where they need it most. Together with our supporters, we're helping children reach their full potential in school and in life. We share all of our resources freely and do not accept any funding from the pharmaceutical industry. The Child Mind Institute is seeking a skilled Clinical Informatics Engineer with a focus on Electronic Health Record (EHR) systems. This role will involve providing administrative and technical support for the EHR system, with a special emphasis on clinical and practice management modules. Reporting to the Director of Clinical Administration, this is an exempt, full-time position located in our NYC headquarters office. The Child Mind Institute is proud to be named a Great Place to Work-Certified [https://www.greatplacetowork.com/certified-company/1361522] company! Our competitive compensation and benefits include medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, discounted tickets and entertainment perks programs. For more information about our benefits, please visit our employee benefits website [https://childmind.org/about-us/careers/benefits-at-cmi/].

Requirements

Bachelor's degree in computer science, information systems, healthcare technology, or a related field.
Minimum of 5 years of experience supporting clinical, revenue cycle, order entry, results, collaboration with finance departments and practice management modules of EHR systems.
Experience in SQL coding language required.
Experience in supporting and training clinical and business users.
Strong troubleshooting skills with EHR vendors.
Strong understanding of HIPAA Privacy and Security Guidelines.
Exceptional customer service, communication, and problem-solving skills.
Strong team player with effective organizational and time management abilities.
Detail-oriented with a high level of integrity and discretion.

Nice To Haves

Knowledge of HL7 or FHIR preferred.
Behavioral Health experience is a plus.
Familiarity with NextGen is preferred.

Responsibilities

Manage and support the design, build, testing, training, utilization, and maintenance of the EHR system, with a focus on clinical, revenue cycle and practice management modules.
Troubleshoot EHR and other Clinical Informatic Systems issues and document research, interactions, and problem resolutions in IT help-desk software.
In collaboration with leadership, identify and implement operational enhancements aligned with strategic goals.
Own the creation of EHR roadmap and strategy.
Utilize best practices in Project Management life cycle methodology to ensure successful implementation and optimization of the EHR system.
Address functional questions from clinical and business users and develop user documentation and training guides.
Deliver exceptional customer service and technical support.
Monitor and analyze support tickets trends to identify areas for ongoing training and system enhancements.
Stay updated on the latest applications of information technology and clinical informatics.
Document, monitor, and analyze reported issues to proactively identify potential risks and trends.
Other duties as assigned.