Clinical Engineering Manager

Thomas Jefferson University-posted 2 days ago
Full-time • Manager
Philadelphia, PA
5,001-10,000 employees
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Manages, directs, documents, and organizes Clinical Engineering, corrective maintenance, preventative maintenance, projects, and day-to-day operational duties for assigned hospitals/sites and resources. Functions as the primary contact and “face of” Clinical Engineering for hospital leadership, staff, outside vendor equipment service providers and the greater hospital system. Part of the Clinical Engineering management team across all Jefferson locations managing SLA’s, KPI’s, budgets, OEM and 3rd party support contracts, reporting up to the VP/AVP of Clinical Engineering. Manages day-to-day operations and Biomedical/Imaging staff in support of hospital/site operations, support, reporting, and regulatory compliance. Assesses the impact of scheduled preventive maintenance frequency and content on unscheduled equipment failures and recommends/implement changes. Provides budget development assistance and oversight. Monitor and assist with service, repair, and maintenance on clinical equipment and/or assigned equipment/devices/systems. Order and/or locate parts as needed, verifying prices and if alternate sources are available and appropriate. Monitor vendor and in-house response times to maximize equipment uptime and distribute workloads based on preventive and corrective maintenance service needs. Determines training needs for in-house service staff and recommends/implements arrangements to test equipment and tools. Participates in all projects related to equipment selection, acquisition, acceptance testing, installation, and user training for equipment used or supported within assigned areas. Develops, analyzes, and presents the periodic cost of service reports. Make and implement approved recommendations and action plans to ensure that all budgets and targets are met. Reviews specifications for new equipment acquisition based on requests, and approved capital equipment budgets.

  • Manage assigned biomedical support staff and locations, including weekly on-call rotation for after-hours and weekend support
  • Serve as primary point of escalation for support issues
  • Performs on-site rounds to verify equipment operational status and marked observations concerning equipment performance
  • Prioritize scheduled maintenance for medical equipment maintenance and reviews the status of completion rates, reassigns staff and work priorities to ensure attainment of completion rates
  • Reviews all incident reports related to equipment malfunction and/or misuse and takes appropriate actions to ensure that the equipment is taken out of service for failure mode analysis
  • Reviews monthly failure rates, response times, productivity, and efficiency work data for all service providers and makes/recommends improvements to maximize available resources
  • Reviews operational performance data and reports variances to the service provider and/or department director for evaluation and corrective actions.
  • Develops, produces, and implements necessary action plans on issues related to equipment maintenance and support services
  • Responsible for Monthly Operational Reports (MOR), including SLA’s, KPI’s, and other metrics
  • Reviews, audits, and approves vendor work invoices and related service documentation to verify appropriate billing and compliance with hospital policies and procedures
  • Reviews, revises, and/or develops preventive maintenance and quality control testing procedures based on manufacturer recommendations
  • Reviews and authorizes all staff requests for purchase of parts or external vendor services which exceed $5,000 per work event
  • Assist with recall/alert identification and management
  • Reviews FDA, ECRI, manufacturer, and/or other device recall and problem notification sources to verify if any of the covered equipment falls within the problem equipment listings
  • Reviews Incident Reports related to equipment malfunction or misuse and takes actions to ensure patient safety
  • Assists with coordinating and performing clinical trials on new equipment under consideration for purchase
  • Attending vendor sponsored technical training service schools
  • Participates in continuous performance improvement initiatives related to medical equipment use
  • Interviews candidates for employment and makes hiring and termination recommendations for in-house equipment service staff positions
  • Maintains training and competency records on all service staff.
  • Develops and implements staff cross-training programs to ensure that all technical staff have opportunities to expand technical knowledge
  • Performs annual performance evaluation reviews and provides quarterly assessment reviews of work productivity and effectiveness
  • Special projects and other duties in support of the hospital system as assigned
  • Periodically conform to a flexible work schedule on an as-needed basis
  • Demonstrates ability to communicate orally and in writing with team members, management, and users
  • Must demonstrate ability to analyze equipment service maintenance data and summarize the information into a written report
  • Must be able to function independently and competently
  • Must be knowledgeable of equipment management standards and regulations
  • Must demonstrate a working knowledge of both clinical applications and equipment service procedures for a wide range of equipment modalities
  • Proficiency in performing database management functions
  • Knowledge of state-of-the-art electronic and test equipment, quality assurance procedures, and preventive maintenance procedures
  • Knowledge of source, use, and applications of alternative parts providers as related to electronic or electromechanical equipment
  • Knowledge of computer software-based work order tracking systems
  • Ability to work well in a team environment and to be self-motivated and self-disciplined
  • Effectively deals with multiple and changing priorities
  • Ability to travel to additional hospitals/sites and periodically conform to a flexible work schedule on an as-needed basis
  • High School Diploma.
  • Associates Degree preferred.
  • Minimum 8-10 years progressive experience servicing and supporting a wide range of clinical equipment and related systems
  • Certified Biomedical Equipment Technician (CBET) and/or Military (DoD) Biomedical Equipment Technician certification
  • Vendor and manufacturer (OEM) repair/training certification(s) or similar credentials
  • Vendor and/or model specific service training certificates on five or more types of medical equipment or related technical systems
  • Any GE PCS/Telemetry experience would be a plus
  • Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
  • Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
  • All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps ), have access to medical (including prescription) insurance.
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