Clinical Dispatcher - Remote/1st Shift

Telecare•Dallas, TX

13d•Remote

About The Position

Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commissions Gold Seal of Approval and has maintained that accreditation every year since inception.We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out.The OpportunityThe Clinical Dispatcher is a specialized position performing multichannel emergency and routine consultation assignment for multiple service lines. The companys Consult Coordination Center (CCC) is a virtual hospital, with both clinical and operational support teams dedicated to accelerating patient care. The CCC is responsible for receiving and prioritizing emergency and routine consultations from clinical facilities. Work is performed under general supervision by Shift Supervisor and CCC Core Program Manager.

Requirements

High School Diploma, GED or Equivalent Certification Required
At least one year of experience working in a call center environment or healthcare or IT
Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments
Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems
Ability to learn software and systems
Have excellent phone/customer service skills along with high attention to detail
Enthusiastic about being on the forefront of healthcare and impacting patient lives positively
Flexibility and adaptability in a fast-paced environment
Ability to quickly learn and adapt to new technologies and systems
Ability to excel in a remote work setting, high growth and fast paced organization
Full Time Work Schedule: 6:45am-3pm Eastern Time Zone
Paid Training Schedule: Monday-Friday
Weekly Work days: Thursday-Monday
Weekly Off Days: Tuesdays and Wednesdays
Remote based environment
This is a full-time position; est. 40 hours week
The consult coordination center operates 24/7 and does require weekends and holidays.
Frequent speaking and listening using a headset
Sitting for an extended period of time
Extended periods of time looking at computer monitor
Repetitive use of hands/fingers across keyboard
High growth, fast paced organization
Must be able to remain in a stationary position 50% of the time

Responsibilities

Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care
Proficient in all CCC Coordinator duties. Effectively and efficiently manage incoming consultations through CCC consultation lifecycle workflows processes
Interacts with clinical and operational teams to prioritize and assign requesting emergency/ nonemergency consultations for multiple services lines. Uses established and approved protocols, workflows, and the computeraided dispatch system to evaluate the situation and take the appropriate actions. Test readiness of computer, cameras, and other related communications equipment.
Monitors and maintains ques to quickly prioritize and assign consultations to meet or exceed SLAs.
Demonstrate service excellence in meeting and exceeding all metrics outline on performance index scorecard.
Exhibit a high degree of professionalism when interacting with the healthcare facilities, Physicians, coworkers and supervisors.
May be required to be oncall, remain on duty after shiftend and respond to emergency situations at any time.
Performs all duties and responsibilities in a timely and effective manner in accordance with established company polices to achieve the overall objective of the CCC and this position.
Maintains a favorable, collaborative and professional working relationship with all departments to ensure efficient working environment to achieve companys mission.
Keeps immediate supervisor promptly and fully informed of all issues or concerns and takes prompt corrective action where necessary.
Maintains a positive team spirit and fosters a positive organizational culture that aligns with the company values.
Other tasks as needed