Clinical Director (LCSW-C, LDACS, CACAD)

Chrysalis House•Crownsville, MD

4d•$85,000 - $100,000•Onsite

About The Position

Under the supervision of the Chief Executive Officer, the Clinical Director provides leadership and oversight of all clinical programs and provides clinical supervision to Clinicians and Counselors. The Clinical Director develops and implements goals and objectives of the Residential, IOP/OP, and supportive housing programs. The Clinical Director supports the development and implementation of tools and training curriculum, and implements policies and procedures to drive forward a culture of Trauma-Informed Care for all individuals working for and/or associated with Chrysalis House to ensure that quality and comprehensive service is being delivered on all levels. The Clinical Director promotes the use of the evidence based practices and treat the person as a whole addressing their physical, mental, and spiritual needs in all activities with the goal of promoting a safe and comfortable environment for all individuals within the Chrysalis House community. ESSENTIAL DUTIES AND RESPONSIBILITIES : Operations: Oversees the development, implementation, and monitoring of clinical standards for all clinical support employees, beginning with the hiring process and continuing through their entire employment to ensure clinical competency. Oversees clinical projects and ensures that the clinical department has the needed resources to meet project goals. Identifies, facilitates, implements, and performs on-going evaluation of new programs and services. In collaboration with others in leadership, develops operational plans for clinical support areas; communicates and continuously evaluates plans. Ensures appropriate clinical education is available within Chrysalis House to support the development and continued competencies of clinical employees. Develops, plans and implements policies, procedures and protocols to support clinical and other residential services. Conducts annual review and revision of clinical policies and procedure manuals. Develops and supports internal controls to ensure that policies and operating procedures are followed, necessary controls are effective and efficient. Develops partnerships, coordinates activities, reviews work, exchanges information, and resolves problems related to clinical competencies; this includes partnering with internal and external stakeholders to ensure highly effective and efficient care delivery that reduces cost, improves quality of outcomes, and delivers a holistic and therapeutic residential experience. Risk Management, Quality and Compliance: Attends all team meetings, such as the Safety Committee meetings, CARF meeting, and other related quality meetings, as required. Works closely with the Director of Performance Improvement to assist with adherence to CARF standards. Maintains current knowledge of all standards. Ensures procedures support standards and revises procedures and workflows as standards change. Promotes a residential-centered, healing, and therapeutic environment. Oversees the review, investigation, and response to residential complaints. Proactively evaluates areas of clinical risk based on internal assessment and external benchmarking and implements strategies and policies that promote patient and staff safety. Promotes the occurrence reporting process including trending and reporting of results, identification of problem-prone areas, and facilitation of prevention initiatives. Meets regularly with leadership to provide detailed reports on all incidents (including critical incident reports), claims, and risk-related issues. Strategizes and drives process improvements focused on innovative care delivery and/or operational models designed to improve clinical services, outcomes, and resident safety. Monitors and ensures compliance with all regulatory requirements, organization standards, and policies and procedures affecting the agency. Establishes and enhances a culture of evidence-based decision making in clinical and management initiatives. Works in conjunction with leadership to provide and evaluate data for quality standards and utilization measurements. Essential Duties: Management and oversight of clinical and teams and recruitment of staff as needed. Ensure that all clinical session notes provided by clinicians are reviewed and approved weekly including spot audits as needed in accordance with current Policies and Procedures regarding documentation. Follow up with staff when individual and group notes are missing or late and set deadlines for submittal and signature approval. Ensure that all client reauthorizations are submitted timely to Finance Office and are consistent with client treatment plans prior to submission. Provide scheduled clinical supervision of certified addiction counselors as required by the Maryland Board of Professional Counselors and Therapists and document session notes in a timely fashion. Ensure audits of all clinical documentation be conducted on an ongoing basis by reviewing random files for accuracy and timeliness. Preside over weekly clinical meetings of addiction counselors and mental health therapists and ensure meeting minutes are distributed to attendees. Develop and modify the weekly program schedule as needed to ensure that all group meetings are appropriately staffed in the event of a counselor’s absence. Assume client caseload responsibilities during times of workforce shortage and conduct groups as needed. Responsible for the administration of standards and procedures related to the clinical program in accordance with state/federal guidelines, the Chrysalis House Code of Ethics, and clinical best practices. Support quarterly audits with state and local regulatory bodies including Health Departments, local addiction authorities and the Maryland Behavioral Health Administration to assure continued compliance. Conduct reviews of program services and recommend changes to meet client needs with particular emphasis on services for underserved populations. Develop, maintain, evaluate, and update agency documentation deemed necessary for the proper management of the agency Electronic Medical Record (ICAN) in accordance with federal and state regulations. Review client records for appropriate interventions, documentation, adherence to accepted standards of clinical practice, and compliance with state/federal regulations. Work collaboratively with Performance Improvement to evaluate if standard operating procedure of the clinical office are leading to optimum client outcomes. Review quarterly outcomes data to determine trends in client progress. Serve as agency point person with academic institutions who partner with agency on studies of client population and behavioral prior to, during and after treatment at Chrysalis House.

Requirements

Must demonstrate excellent verbal and written communication skills.
Must demonstrate understanding of special treatment needs of women substance abusers in a residential treatment setting and show evidence of empathy, sensitivity, and maturity.
Must demonstrate highest professional ethical standards and adhere to Chrysalis House Core Values and Code of Ethics.
Experience working in an integrated delivery system or managed care organization in a management level position in assigned area of responsibility.
Excellent human relations, organizational and communication skills.
Proven track record of driving successful performance outcomes and accomplishing organizational goals.
Able to analyze and interpret data.
Skilled in building partnerships with management, staff, and stakeholders to achieve not only department goals and objectives, but the objectives of the organization.
Skilled in managing problems and situations where uncertainty is inherent.
Ability to develop strong, enduring, and trusting relationships.
Ability to foster the development of cohesive teams.
Experience developing and evaluating best practices and emerging trends for organizational applicability and appropriateness.
Ability to construct new and innovative solutions for complex and varying problems and situations while considering the larger perspective or context.
Ability to effectively allocate available resources.
Skilled in utilizing data and information to make informed and appropriate decisions.
Passionate about continuously improving and providing high quality care and holistic and therapeutic services to residents, families, and employees.
The Clinical Director must have high ethical standards, good judgment, be a team player, an excellent facilitator, and has exceptional knowledge of the disease model of addiction and competency in trauma informed care.
Master’s degree in psychology, social work, professional counseling, or related field from an accredited institution is required.
Current Licensure as a Board approved LCSW-C, LCADC or LCPC in Maryland is required.
Board approved Clinical Supervisor (LCSW-C, LCPC-S, LDACS or CACAD).
Demonstrable experience (five years or more preferred) as a Clinical Director of a Residential substance use disorder and mental health treatment program.
Ability to work in and adapt to the culture of a multi-cultural, community-based nonprofit organization.
Knowledgeable about substance use disorders, recovery, co-occurring conditions, mental health disorders, treatment of trauma, client focused care and peer support.
Knowledge of COMAR and CARF regulations related to SUD and mental health treatment.
Experience working in crisis setting with individuals and families.
Understanding of the Agency’s mission and culture and the ability to maintain appropriate boundaries with staff and clients in all circumstances.
Customer service orientation, a teamwork approach, flexibility, organizational and problem-solving skills.
Must have computer skills required to be proficient in daily job functions and the ability to multitask and prioritize.
Clean driving record and valid driver’s license.
Clean criminal background check and negative toxicology screening.

Nice To Haves

Intense Outpatient and Outpatient SUD treatment experience preferred.
Knowledge of Electronic Medical Records (EMR) in treatment setting is a major plus.

Responsibilities

Oversees the development, implementation, and monitoring of clinical standards for all clinical support employees
Oversees clinical projects and ensures that the clinical department has the needed resources to meet project goals.
Identifies, facilitates, implements, and performs on-going evaluation of new programs and services.
Develops operational plans for clinical support areas; communicates and continuously evaluates plans.
Ensures appropriate clinical education is available within Chrysalis House to support the development and continued competencies of clinical employees.
Develops, plans and implements policies, procedures and protocols to support clinical and other residential services.
Conducts annual review and revision of clinical policies and procedure manuals.
Develops and supports internal controls to ensure that policies and operating procedures are followed, necessary controls are effective and efficient.
Develops partnerships, coordinates activities, reviews work, exchanges information, and resolves problems related to clinical competencies
Attends all team meetings, such as the Safety Committee meetings, CARF meeting, and other related quality meetings, as required.
Works closely with the Director of Performance Improvement to assist with adherence to CARF standards.
Maintains current knowledge of all standards.
Ensures procedures support standards and revises procedures and workflows as standards change.
Promotes a residential-centered, healing, and therapeutic environment.
Oversees the review, investigation, and response to residential complaints.
Proactively evaluates areas of clinical risk based on internal assessment and external benchmarking and implements strategies and policies that promote patient and staff safety.
Promotes the occurrence reporting process including trending and reporting of results, identification of problem-prone areas, and facilitation of prevention initiatives.
Meets regularly with leadership to provide detailed reports on all incidents (including critical incident reports), claims, and risk-related issues.
Strategizes and drives process improvements focused on innovative care delivery and/or operational models designed to improve clinical services, outcomes, and resident safety.
Monitors and ensures compliance with all regulatory requirements, organization standards, and policies and procedures affecting the agency.
Establishes and enhances a culture of evidence-based decision making in clinical and management initiatives.
Works in conjunction with leadership to provide and evaluate data for quality standards and utilization measurements.
Management and oversight of clinical and teams and recruitment of staff as needed.
Ensure that all clinical session notes provided by clinicians are reviewed and approved weekly including spot audits as needed in accordance with current Policies and Procedures regarding documentation.
Follow up with staff when individual and group notes are missing or late and set deadlines for submittal and signature approval.
Ensure that all client reauthorizations are submitted timely to Finance Office and are consistent with client treatment plans prior to submission.
Provide scheduled clinical supervision of certified addiction counselors as required by the Maryland Board of Professional Counselors and Therapists and document session notes in a timely fashion.
Ensure audits of all clinical documentation be conducted on an ongoing basis by reviewing random files for accuracy and timeliness.
Preside over weekly clinical meetings of addiction counselors and mental health therapists and ensure meeting minutes are distributed to attendees.
Develop and modify the weekly program schedule as needed to ensure that all group meetings are appropriately staffed in the event of a counselor’s absence.
Assume client caseload responsibilities during times of workforce shortage and conduct groups as needed.
Responsible for the administration of standards and procedures related to the clinical program in accordance with state/federal guidelines, the Chrysalis House Code of Ethics, and clinical best practices.
Support quarterly audits with state and local regulatory bodies including Health Departments, local addiction authorities and the Maryland Behavioral Health Administration to assure continued compliance.
Conduct reviews of program services and recommend changes to meet client needs with particular emphasis on services for underserved populations.
Develop, maintain, evaluate, and update agency documentation deemed necessary for the proper management of the agency Electronic Medical Record (ICAN) in accordance with federal and state regulations.
Review client records for appropriate interventions, documentation, adherence to accepted standards of clinical practice, and compliance with state/federal regulations.
Work collaboratively with Performance Improvement to evaluate if standard operating procedure of the clinical office are leading to optimum client outcomes.
Review quarterly outcomes data to determine trends in client progress.
Serve as agency point person with academic institutions who partner with agency on studies of client population and behavioral prior to, during and after treatment at Chrysalis House.