Clinical Counselor - Employee Assistance Program (Shift: Tuesday-Saturday 9:00pm-5:30am EST)

CVS Health

12d • $54,095 - $116,760 • Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Aetna Mental Well-being is reimagining how mental health is delivered with a unified, tech-enabled approach for our best-in-class Employee Assistance Program (EAP), Resources for Living. The Clinical Counselor plays a vital role in Aetna Mental Wellbeing’s commitment to delivering timely, high-quality mental health care. This position transforms access to mental health support by providing members with an immediate, 24/7 connection via video, live chat, or phone. We are seeking candidates who share our passion for delivering industry-leading mental health services to people nationwide. Fully remote position. Work from home anywhere in the U.S.A. Shift: Tuesday-Saturday 9:00pm-5:30am EST

Requirements

• Valid, unrestricted independent professional behavioral health clinical license (e.g., LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, or Clinical Psychologist) in the state where the candidate will work.
• 1+ years of EAP, Behavioral Health, or Social Services experience.
• 1+ years of crisis intervention experience.
• Strong written and verbal communication skills.
• Multitasking abilities and proficiency in using various technology platforms and tools.

Nice To Haves

• Experience working with diverse populations.
• Familiarity with brief therapy models (Single Session Consultation is very helpful) and Motivational Interviewing.
• Call center work experience.
• Experience in delivering services via multiple platforms (chat, video, phone).
• Strong rapport-building skills.
• Experience facilitating positive behavior changes.

Responsibilities

• Deliver on-demand single session consultations, clinical assessments, triage, and informational services.
• Leverage advanced technology platforms to enhance customer experience, ensuring optimal outcomes by connecting members to the right solutions at the right time to meet their needs.
• Support members in their preferred communication modality, whether via phone, video, or chat, for personalized and effective care.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level