Clinical Coordinator, Clinical Integration

Fallon Health•Worcester, MA

7d•$25 - $29

About The Position

The Clinical Coordinator serves to optimize clinical workflows, EHR systems, reporting processes, and care coordination to improve patient outcomes, support efficient care delivery, and ensure timely completion of assessments and care plans. The Clinical Coordinator acts as a key liaison between members, nurses, navigators, providers, and internal teams, supporting efficient workflows while delivering a positive, member-centered experience consistent with Fallon Health’s Model of Care and interdisciplinary team approach.

Requirements

Associate’s degree required, bachelor’s degree in healthcare, human services, or related field preferred.
Equivalent healthcare or care coordination experience in lieu of degree
Minimum of 2 years of experience in healthcare scheduling, care coordination, customer service, or care management support.
Experience working with nurses, care managers, or interdisciplinary healthcare teams is strongly preferred.

Nice To Haves

Experience in managed care, health plans, or complex care management environments.
Familiarity with care management or utilization management systems (e.g., TruCare or similar platforms).
Knowledge of Medicare, Medicaid, or long-term services and supports (LTSS) populations.

Responsibilities

Serves as a primary point of contact for members, caregivers, and providers regarding nurse appointments, assessments, and care coordination activities, ensuring courteous, professional, and culturally sensitive interactions.
Explains scheduling processes, next steps, and expectations clearly to members and caregivers, reinforcing trust and engagement.
Demonstrates strong service recovery skills by addressing scheduling issues, barriers to access, and member concerns in a timely manner.
Coordinates and schedules nurse case management activities, including initial assessments, annual reassessments, transitions of care follow-ups, and interdisciplinary care team meetings.
Supports nurse case managers and navigators by managing appointment logistics, calendars, and coordination across disciplines to ensure efficient use of clinical time.
Tracks appointment completion, cancellations, and reschedules, escalating barriers or delays to leadership as appropriate.
Supports accurate and timely documentation by ensuring required scheduling and encounter-related data is entered into designated systems (e.g., TruCare or other Fallon Health platforms).
Uses technology to document scheduling actions, track follow-up needs and communicate updates to clinical staff and care teams.
Maintains awareness of regulatory and program-specific scheduling requirements (e.g., assessment timeframes, reassessment cycles).
Works closely with Care Teams as part of an interdisciplinary care team model, supporting coordinated workflows and communication.
Participates in team meetings, huddles, or care coordination discussions as needed to support operational flow and member access.