Clinical Care Specialist

Horizon Career • Buffalo, NY

4d • $20 - $21 • Onsite

About The Position

Are you seeking a rewarding and fulfilling career in the Mental Health and Substance Use field? Do you have a passion for helping people in our community? Apply to be a Clinical Care Specialist today! What will your day look like? At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role. As a Clinical Care Specialist at Horizon, you will… Provide various forms of care coordination by relaying medication statuses with patient/counselor and following up on completion of releases, paperwork, and status update reports, and/or applications. Work closely with multidisciplinary clinical teams Conduct toxicology tests with patients Respond to calls and walk-ins presenting at the clinic in crisis situations. Review and flag patient records to ensure required updates are prepped and/or made timely. Successfully complete internal training and credentialing process to perform approved clinical services such as educational and process group activities. Ability to relate to children/adolescents presenting with mental health and/or Substance use concerns, and their families of diverse ethnic, cultural, and socioeconomic backgrounds. Will need to have the ability to interact with them in a positive, supportive, and cooperative manner. Experience working in a computerized office environment with word processing, database and spreadsheet skills sufficient to prepare correspondence, reports, and forms, including the willingness to learn new software applications. Complete records requests (disability requests/attorney requests/patient request, etc). This may vary by clinic. Monitors clinical and non-clinical data via internal Electronic Health Record (EHR), internal dashboards and reports, as well as and regional informational health systems. Provide support and triage to patients relative to importance of following up with behavioral health and medical providers, as appropriate. Help offer support to patients being seen for medication only services Support the clinical treatment team including providers and clinicians including follow up and outreach for engagement purposes. Participates in data collection with active patients Provide support to patients relative to importance of following up with behavioral health and medical providers, as appropriate. Why choose Horizon to build your career? At Horizon, we don’t just offer a workplace—we offer a community where you can thrive while making a meaningful impact in the lives of others. Recognized as a Best Place to Work in NYS for 17 consecutive years and one of America’s Best Workplaces, we take pride in fostering a culture where motivated teammates collaborate to make a difference, every day. Join us and experience the satisfaction of doing work that matters alongside people who share your passion!

Requirements

• Bachelor’s degree with 1 year of Behavioral Health or related experience.
• OR Associates degree with 2 years of Behavioral Health or related experience.
• OR Associates degree with at least 1 year of experience in a Horizon Health site.
• OR High School Diploma with 6 years of Behavioral Health or related experience.

Responsibilities

• Provide various forms of care coordination by relaying medication statuses with patient/counselor and following up on completion of releases, paperwork, and status update reports, and/or applications.
• Work closely with multidisciplinary clinical teams
• Conduct toxicology tests with patients
• Respond to calls and walk-ins presenting at the clinic in crisis situations.
• Review and flag patient records to ensure required updates are prepped and/or made timely.
• Successfully complete internal training and credentialing process to perform approved clinical services such as educational and process group activities.
• Ability to relate to children/adolescents presenting with mental health and/or Substance use concerns, and their families of diverse ethnic, cultural, and socioeconomic backgrounds.
• Will need to have the ability to interact with them in a positive, supportive, and cooperative manner.
• Experience working in a computerized office environment with word processing, database and spreadsheet skills sufficient to prepare correspondence, reports, and forms, including the willingness to learn new software applications.
• Complete records requests (disability requests/attorney requests/patient request, etc). This may vary by clinic.
• Monitors clinical and non-clinical data via internal Electronic Health Record (EHR), internal dashboards and reports, as well as and regional informational health systems.
• Provide support and triage to patients relative to importance of following up with behavioral health and medical providers, as appropriate.
• Help offer support to patients being seen for medication only services
• Support the clinical treatment team including providers and clinicians including follow up and outreach for engagement purposes.
• Participates in data collection with active patients
• Provide support to patients relative to importance of following up with behavioral health and medical providers, as appropriate.

Benefits

• Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
• Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more.
• Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.
• Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!
• Retirement: We know you want to retire comfortably and we’re here to help! Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future.
• Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you’ll have been able to pay off an extra $600!
• Horizon employees and their families (includes spouses and children up to age 30) are eligible for a 10% discount on their tuition through a partnership with Capella University.
• Paid time off and paid holidays!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees