Clinical Care Coordinator

UNITED WOUND HEALING PS•Puyallup, WA

10d•$21 - $28•Onsite

About The Position

Our mission to change skin and wound care while improving the lives of others isn’t easy, but it’s worth it! One in ten residents in a skilled nursing facility will develop a skin condition requiring expert medical care. We believe that every person deserves the very best skin and wound care. Care Coordinators are a key part of our care team, ensuring every patient has the best opportunity to heal. If you enjoy being a part of a fast-paced team alongside our Skin and Wound Specialists, you will find this to be a great career. Who we are looking for: Detail-oriented Certified Nursing Assistants (CNA), Medical Assistants (MA), Licensed Practical Nurses (LPN), and Registered Nurses (RN) to support Care Managers and UWH providers by managing dashboards, tracking referrals, and keeping communication moving across post-acute settings. This role includes patient and family outreach and coordination of services to support smooth transitions of care. This position does not involve independent clinical assessments.

Requirements

Active license/certification in Washington State
Computer savvy; Intermediate proficiency using MS Suite: Word, Teams, Outlook, and Excel
Professional phone etiquette with excellent customer service skills
Excellent attention to detail, strong organizational skills and ability to manage time effectively
Must have strong interpersonal skills and the ability to communicate effectively with a variety of people through both verbal and written communication lines
Ability to prioritize workload and have a strong sense of urgency when time-sensitive situations arise
Ability to multitask while providing compassionate patient care
Leadership qualities with the ability to work well within a team of healthcare professionals
Must be self-motivated, punctual, and dependable
Must be trustworthy, honest, and have a positive and professional attitude

Responsibilities

Maintain care coordination dashboards, patient lists, and basic tracking for CCM/PCM programs
Track referrals, authorizations, and follow-up appointments across specialty and post-acute services
Conduct non-clinical patient and family outreach, including welcome calls and appointment reminders
Coordinate communication between patients, facilities, Care Managers, and providers
Gather, upload, and organize medical records, wound photos, labs, and imaging reports
Support scheduling for follow-up visits, interdisciplinary rounds, and provider appointments
Complete clerical tasks related to Transitional Care Management (TCM), including outreach, scheduling, and documentation
Monitor admissions, discharges, and census changes from skilled nursing and post-acute facilities
Prepare patient summaries, reports, and materials for care team meetings
Escalate clinical concerns promptly to a Care Manager or provider
Participate in required training, meetings, and compliance activities
Provide excellent customer service and follow communication and organizational standards
Perform other duties as assigned

Benefits

Associates working 20+ hours per week:
Medical/Dental/Orthodontic/Vision/RX – minimum 80% towards employee monthly premiums covered, HSA matching, dependent coverage available at employee’s expense
Employer Sponsored Life, AD&D, and Disability Insurance
Voluntary Supplemental Insurance: Accident, Cancer, Critical Illness, STD, Life, Identity Protection, Financial Wellness, and Legal Plan coverages available
Paid Time Off:
PTO accrual up to 132 hours (16.5 days) your first year of employment, based on 1.0FTE status
8 paid Holidays for full-time employees
401(k) match on first 4%
Core Values that promote work-life harmony
No weekend or call
Work with amazing people who have created a culture where we recognize each other’s wins and don’t tolerate gossip or drama