Clinical Care Coordination Specialist

Reliable Respiratory•Boston, MA

65d

About The Position

The Clinical Care Coordination Specialist provides complete administrative support with primary duties within the clinical department and secondary duties for other departments and administration while always assuring the Reliable Respiratory Inc. mission, vision, and values are met.

Requirements

Must be 21 years of age or older
Legally authorized to work in the United States without current or future sponsorship
High school diploma or equivalent required; college education preferred
Minimum of two years of customer service experience
Strong interpersonal and instructional skills with the ability to follow through effectively
High attention to detail and excellent organizational abilities
Proficient in Brightree, Merger, and Microsoft Office Suite
Capable of prioritizing tasks and managing time efficiently
Skilled in handling sensitive situations with professionalism, discretion, and empathy
Ability to manage multiple tasks simultaneously.

Nice To Haves

Enteral Nutrition experience preferred

Responsibilities

Serve as the primary point of contact for patients receiving ventilator and enteral nutrition and other high-tech therapies
Process new orders for advanced respiratory and enteral equipment, including ventilators (invasive and non-invasive), cough assist devices, suction machines, Afflovest, compressor, tracheostomy, and enteral nutrition
Review medical documentation to ensure patients qualify for prescribed equipment
Request and collect required documentation from referral sources
Verify insurance coverage and obtain prior authorization when necessary
Educate patients on financial responsibilities and collect payments for co-pays or deductibles
Create sales orders for new equipment setups
Coordinate discharge planning and schedule setup appointments with respiratory therapists
Manage ventilator check reports by contacting patients to schedule routine visits and processing supply shipments
Maintain ventilator preventive maintenance schedules and coordinate service appointments
Oversee guided call reports by conducting monthly outreach to assess supply needs
Request annual prescription renewals for resupply
Schedule appointments for pressure adjustments and mask fittings based on incoming orders
Build and sustain patient relationships to ensure compassionate care, personalized support, and a positive experience throughout their treatment journey
Actively engage in High-Tech Phone Queue, handling incoming calls from patients, physician offices, hospitals, and other healthcare partners with efficiency and professionalism. Ensure timely communication, accurate information exchange, and compassionate service delivery.
Respond to patient inquiries and troubleshoot issues with empathy and efficiency.
Collaborate with customer service and logistics teams to resolve service-related concerns.
Support referral sources by guiding them through required documentation to ensure patients meet qualification criteria for prescribed equipment
Manage incoming fax and email orders, ensuring prompt processing of resupply and compliance documentation requests
Generate and deliver compliance reports to physicians via email or fax for review