Clinical Call Representative (Full Time)

Fortrea•Dallas, TX

12d

About The Position

Job Overview: Responsible for handling all public inquiries pertaining to study participation. Schedules screening appointments for qualified participants. Summary of Responsibilities: Receiving and placing calls from and to potential study participants. Enter medical history and demographic information from potential study participants into computerized database. Communicate study information to potential participants. Phone screen participants according to the scripts provided for each study. Schedule screening appointments for potentially qualified participants. Confirm screening appointments. Make recommendations for process improvement. May assist in training new employees. May ensure the website and phone system information is accurate and current. May respond to all inquiries from participants from the Fortrea CRU email account. Liaison with screening department in coordinating all necessary screening information needed for recruitment. May assist with obtaining medical reports from General Practitioners.Cross-trained in other departments, as needed. May assist in maintaining current recruiting manual. May attend out-reach programs to recruit participants. Participate and assist in developing continuing education plan directed at improving skills and facilitating personal and unit growth. Notifies the Recruitment Supervisor or designee of any concerns or problems in a timely manner. Performs other related duties as assigned.

Requirements

USA HS Diploma or equivalent
EUROPE Educated to GCSE or ‘O’ level standard
USA EUROPE Knowledgeable in computer programs (e.g. word processing)
Strong attention to detail and high degree of accuracy
Strong written and verbal communication skills
Ability to follow precise directions and read from a script
High degree of professionalism and customer service
USA 1-2 years in customer service or call center
EUROPE Typically, 1 – 2 years in customer service or call Centre
Must be able to see (distinguish colors) and hear to meet the job requirements
Must have excellent command of the English language in both oral and written form at all locations
In Dallas must have excellent command of the Spanish language
Must be able to use hands to finger, handle or touch objects, tools or controls, including a computer keyboard, for up to 6 hours per day
Must be able to work a flexible schedule including evenings and weekends

Nice To Haves

Knowledge of medical terminology preferred
Knowledge of medical terminology preferred

Responsibilities

Handling all public inquiries pertaining to study participation
Schedules screening appointments for qualified participants
Receiving and placing calls from and to potential study participants
Enter medical history and demographic information from potential study participants into computerized database
Communicate study information to potential participants
Phone screen participants according to the scripts provided for each study
Schedule screening appointments for potentially qualified participants
Confirm screening appointments
Make recommendations for process improvement
May assist in training new employees
May ensure the website and phone system information is accurate and current
May respond to all inquiries from participants from the Fortrea CRU email account
Liaison with screening department in coordinating all necessary screening information needed for recruitment
May assist with obtaining medical reports from General Practitioners
Cross-trained in other departments, as needed
May assist in maintaining current recruiting manual
May attend out-reach programs to recruit participants
Participate and assist in developing continuing education plan directed at improving skills and facilitating personal and unit growth
Notifies the Recruitment Supervisor or designee of any concerns or problems in a timely manner
Performs other related duties as assigned