Clinical Business Operations Representative 3

University of Miami Miller School of Medicine•Miami, FL

32d

About The Position

The Miami Transplant Institute has an exciting opportunity for a Clinical Business Operations Representative 3 (H) position. The incumbent facilitates the prompt resolution of problems related to pre- and post-care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 3 (H) assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

Requirements

High school diploma or equivalent required
Minimum 2 years of relevant experience

Responsibilities

Assists the department in managing expectations surrounding pre- and post-patient care.
Obtains or reviews all patient demographic information, insurance information, and referral numbers.
Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
Answers multiple telephones for the department: triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
Provides coverage for responsibilities of co-workers when assigned or as need arises.
Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
Maintains confidentiality of all information.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Complete Physician orders/request accurately.
Monitor access to new appointments and manage any waiting list.
Manage U-chart and Otter in baskets for assigned specialty.
Enter and route requests to appropriate staff within OTTR, U-Chart, and/or Cerner.
Proactively monitor and manage physician clinical schedules to optimize time and ensure efficient use of capacity, including scheduling for non-transplant clinics and procedures.
Follow instructions from and assist supervisory staff as required.
Treat all patients, co-workers, and internal customers with dignity and professionalism both in person and on the phone.
Maintain professional relationships with all physicians.
Establish and maintain good working relationships with fellow employees.
Work cooperatively to solve problems and enhance the smooth, efficient flow of the practice