Clinical Business Operations Representative 3

University of Miami•Miami, FL

64d

About The Position

The Department of Surgery has an exciting opportunity for a Clinical Business Operations Representative 3 (H) position. The incumbent facilitates the prompt resolution of problems related to pre- and post-care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 3 (H) assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

Requirements

High school diploma or equivalent required
Minimum 2 years of relevant experience
Minimum 2 years of relevant experience

Nice To Haves

Bilingual preferred

Responsibilities

Assists the department in managing expectations surrounding pre- and post-patient care.
Obtains or reviews all patient demographic information, insurance information, and referral numbers.
Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
Answers multiple telephones for the department: triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
Provides coverage for responsibilities of co-workers when assigned or as need arises.
Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
Maintains confidentiality of all information.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Answer incoming telephone calls by the 4th ring.
Confirm appointments daily
Call No Shows daily to reschedule their missed appointments
Work on disposition notes to ensure return to clinic appointments have been made
Make sure appointments are scheduled correctly using the SDG (Site Disease Group) so that nurse navigation can do intake and obtain records
Review schedules to confirm appointments are scheduled in the correct slot. This allows for the new patient slots to be available for new patients.
Work up and respond to a high volume of incoming emails from providers, navigation, clinics, appointment escalation requests and patient emails
Rescheduling patients affected by PLR clinic closures
Respond to secure chat messages sent by providers, nurses and clinic personnel