Clinical Business Operations Representative 2 (H)

University of Miami•Miami, FL

3d•Hybrid

About The Position

The department of Medicine has an exciting opportunity for a full-time Clinical Business Operations Representative 2 to work onsite on the UHealth campus. The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards. This position is hybrid CORE JOB FUNCTIONS Assists the department in managing expectations surrounding pre and post patient care. Obtains or reviews all patient demographic information, insurance information and referral numbers. Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information. Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software. Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs. Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice. Provides coverage for responsibilities of co-workers when assigned or as need arises. Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis. Maintains confidentiality of all information. Adheres to University and unit-level policies and procedures and safeguards University assets. Department Specific Functions Collaborates with scheduling departments to identify add-on patients or schedule add-ons as needed. Obtains necessary authorizations, pre-authorizations, and referrals Collaborate with insurance companies and pharmacies to insure patients medications are authorized or covered Distribute faxes to appropriate parties and scan results in UChart. Check and distribute mails several times a week Other administrative duties maybe assigned. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Requirements

High school diploma or equivalent
Minimum 1 year of relevant experience
Skill in data entry with minimal errors.
Ability to communicate effectively in both oral and written form.
Ability to work evenings, nights, and weekends as necessary.
Skill in collecting, organizing, and analyzing data.
Ability to work independently and/or in a collaborative environment.
Commitment to the University’s core values.
Any appropriate combination of relevant education, experience and/or certifications may be considered.

Nice To Haves

Medical knowledge preferred
Uchart experience preferred

Responsibilities

Assists the department in managing expectations surrounding pre and post patient care.
Obtains or reviews all patient demographic information, insurance information and referral numbers.
Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
Provides coverage for responsibilities of co-workers when assigned or as need arises.
Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
Maintains confidentiality of all information.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Collaborates with scheduling departments to identify add-on patients or schedule add-ons as needed.
Obtains necessary authorizations, pre-authorizations, and referrals
Collaborate with insurance companies and pharmacies to insure patients medications are authorized or covered
Distribute faxes to appropriate parties and scan results in UChart.
Check and distribute mails several times a week
Other administrative duties maybe assigned.