Clinical Business Operations Representative

University of Miami•Miami, FL

7d•Onsite

About The Position

The University of Miami is currently seeking a Clinical Business Operations Representative to work at Soffer Clinical Research Center full-time, on-site in Miami. The incumbent facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent in this position performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient-care and records. This role will also assist patients in a courteous, efficient and professional manner and ensure adherence to divisional and departmental service standards.

Requirements

High school diploma or equivalent
MUST BE FLUENT IN ENGLISH AND SPANISH, both written and oral, for ease in communicating with patients.

Nice To Haves

1 year of relevant experience - preferred.

Responsibilities

Assists the department in managing expectations surrounding pre and post patient care.
Obtains or reviews all patient demographic information, insurance information and referral numbers.
Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.
Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
Greets visitors and callers, handles their inquiries, and directs them to the appropriate persons according to their needs.
Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
Provides coverage for responsibilities of co-workers when assigned or as need arises.
Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
Maintains confidentiality of all information.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Answer phone calls utilizing the NICE inContact phone system. This includes transferring to admins, clear and concise messages to the APRN/ Physician teams.
Light admin duties will be required, such as sorting RightFax, checking and distributing voicemails.
Accurate and detailed messaging via secure chat, email or Telephone Encounters. Information must be transcribed and documented precisely.
Listening is a key specific function, to determine what the patient is calling about, and how to best ascertain the caller’s needs.
Supports physicians, admins and APRN team by performing tasks related to organization and strong communication.