04/20/26 - Clinical Associate - $22/HR.

MarketSource

4d•$14 - $20•Remote

About The Position

The Clinical Associate is a remote-based role accountable for providing education to patients to ensure they have patient-relevant disease and product information as well as an appropriate understanding of the clinical profile. This is a complex position requiring education for prospective patients to facilitate alignment and to ensure patients are supported throughout their journey in a most appropriate, compassionate, ethical and compliant way. The Clinical Associate will be the first point of contact for prospective patients who are interested in learning how to successfully navigate their treatment journey. This position requires strong communication skills to discuss a complex disease state and device as an alternative.

Requirements

Market, disease and product knowledge
Strong interpersonal communication and presentation skills
Displays empathy with any and all patient communication
Motivational interviewing experience
Dedicated team player with patient-centric orientation
Demonstrated adaptability in ambiguous situations
Compassion and empathy toward patient population that can exhibit significant neurocognitive compromise
Self-starter who is action oriented and timely with follow-up
Proficient working in software programs
Clinical background working directly with patients, experience in the Cardiology space is a benefit
Associate’s degree preferred or work experience equivalent

Responsibilities

Lead efforts to provide patient-relevant disease-state and treatment education to patients.
Utilize motivational interviewing skills to empower patients to advocate for their own health needs.
Proficient communication with patients and internal stakeholders.
Become an expert in a complex disease state and the product device to be able to verbalize its significance to others.
Provide, proactively and in response to requests, relevant, approved patient-oriented disease/product information. Respect the privacy of patients and their caregivers/families and manage all personal information in accordance with all laws, regulations and policies.
Help patients connect with product device physicians local to their area
Act in full compliance with all laws, regulations and policies.
Utilize only approved resources and messages to perform function responsibilities.