Clinical Applications Analyst (DoCo Certification Required)

WASHINGTON REGIONAL MEDICAL CENTER•Fayetteville, AR

1d•Remote

About The Position

The Clinical Applications Analyst I reports to the Assistant Manager, Clinical Applications. This position is responsible for troubleshooting, maintenance, build, and testing of clinical applications and associated solutions.

Requirements

High school diploma or GED, required.
Two years of clinical applications experience as an advanced user or support analyst, preferred.

Nice To Haves

Clinical license, preferred.

Responsibilities

Partner with business stakeholders, internal information services teams, and vendor partners to implement new technology and system features including troubleshooting and resolving defects and issues
Participate in comprehensive regression analysis, integration, and acceptance testing of application functionality to ensure the highest level of quality and reliability possible
Assist with the application design and implementation of enterprise-wide clinical systems
Participate in customization, database building, testing, and troubleshooting of system functionality
Ensure adequate documentation of system configuration and test results
Interact and engage with vendor support sites and staff to support job function and maintain and build vital business relationships
Partner directly with the application education team to provide updates on system functionality as well as educational opportunities found through troubleshooting system issues
Ensure that programs and services meet accrediting standards for the Joint Commission, Quality, Promoting Interoperability, and other accrediting and governance programs
Ensure the safeguarding of protected health information
Maintain communication through various resources and tools
Monitor help desk software for new tickets and update and provide resolution for existing tickets
Assist incoming customer calls and initiates new tickets as needed.
Prepare and update project lists and timelines
Perform proactive system monitoring for performance, response, and patches
Actively seek opportunities to improve processes and systems
Adhere to all information services policies, procedures and governance processes
Participate in incident response and downtime procedures.