Clinical Application Specialist

Koch Enterprises • Suwanee, GA

1d

About The Position

The Application Specialist will provide the highest level of training for our customers and staff on systems provided and installed by South Western Communications. Duties include, but are not limited to: Train customers (end users and administrators) on using all SWC systems (education and healthcare) installed at the customer’s location. Coordinate training with customers. (Includes on-site, virtual, and digital experiences) Test system functionality against documented requirements before training. Work closely with sales to assess customer needs and expectations for training and implementation support for systems purchased. Work closely with project managers, assigned analysts, and technicians to ensure correct system operation through thorough testing. Take ownership of customer issues and follow problems through to resolution, referring technical staff when necessary. Ensure the customer understands how to obtain service and support post-implementation. Present a positive attitude and self-assured image to the community on behalf of SWC. All other duties assigned

Requirements

• BS or AS degree in Business Administration / Education / Nursing
• Detail-oriented with creative aptitude and passion for training and customer service.
• Strong client-facing and communication skills.
• Advanced troubleshooting, multi-tasking skills, and time management skills.
• Ability to effectively present and disseminate technical information to diverse groups.
• Ability to learn in both an organized classroom environment and individually.
• Ability to continuously learn new technologies and have a technical curiosity.
• Comprehensive knowledge of management methods, techniques, and the Microsoft Suite of software solutions.

Nice To Haves

• Prior “Process Improvement Training” (e.g. Lean-Sigma)
• Clinical IS Experience
• Clinical Informatics
• Nursing Education
• Training

Responsibilities

• Train customers (end users and administrators) on using all SWC systems (education and healthcare) installed at the customer’s location.
• Coordinate training with customers. (Includes on-site, virtual, and digital experiences)
• Test system functionality against documented requirements before training.
• Work closely with sales to assess customer needs and expectations for training and implementation support for systems purchased.
• Work closely with project managers, assigned analysts, and technicians to ensure correct system operation through thorough testing.
• Take ownership of customer issues and follow problems through to resolution, referring technical staff when necessary.
• Ensure the customer understands how to obtain service and support post-implementation.
• Present a positive attitude and self-assured image to the community on behalf of SWC.
• All other duties assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree