Clinical Application Specialist Trainer I
About The Position
Acts as a technical liaison between the site users and the Information Systems department; troubleshoot, gathering information, developing the system to user needs, and working towards the goal of implementing and running successful system applications. Provides assistance in system upgrades and implementation. Supports and troubleshoot systems as they pertain to the users interface and to the applications themselves. Provides assisted EMR training to end users, as well as EMR training to physicians. This position is primarily remote. However, the role requires on-site presence to conduct training, support providers, and clinic go-live implementations.
Requirements
- Strong communication skills
- Healthcare experience 1-5 years
- Experience with Electronic medical records
- High school diploma or GED.
Nice To Haves
- Training/Teaching experience
- Experience working directly with clinical staff or physicians
Responsibilities
- Advocates for MANA's mission of providing compassionate, comprehensive, and quality healthcare
- Good communication skills.
- Ability to travel between clinic locations
- Acts as support on the EHR systems for the end users and physicians.
- Identifies, diagnoses, resolves problems and communicates with users of EHR and related software.
- Perform eClinicalWorks system configuration, customization, and system administration (User Set Up).
- Works with multidisciplinary projects and operational staff to help implement, maintain and improve the EHR.
- Assists with application upgrades through support testing and training activities as directed. Testing new functionality in non-production environments.
- Coordinates logistics associated with training delivery preparation activities such as creating videos, end user documentation, and assembling printed materials, set-up, maintenance of training rooms, equipment preparation, post training clean-up, etc.
- Assists with training on the EHR and related systems to all system users, including Providers.
- Assists with duplicate accounts research.
- Assists in user support during and following go-live.
- Participates as a member of various project workgroups, attends meetings as required and develops constructive work relationships with other team members.
- Completes projects, assignments, and goals within desired timeframes.
- Perform any other related duties as required or assigned.
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- HSA or FSA options with medical insurance
- Voluntary Aflac Accident and Critical Illness
- Employer paid life, long-term & short-term disability benefits
- 401(K) match and profit sharing
- Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
- Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more!
- One-On-One Training and Development: At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
