Clinical Application Analyst II

HealthPoint•Renton, WA

50d•$38 - $61•Onsite

About The Position

Epic Applications Analyst II position ensures that the electronic health record system, and other application software, is available, implemented, updated, usable and operational for all staff as appropriate within the organization and that data is available to HealthPoint staff and outside organizations. Compensation is dependent on skills and experience.

Requirements

Associate's degree (AA) or equivalent from two-year college, technical school, or clinical certification.
Five (5) years related healthcare experience; or equivalent combination of education and experience.
Two (2) years electronic health record support experience required.
Obtain Epic certification required within 6 months of hire date and maintain active Epic certification thereafter.
Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment.

Nice To Haves

Advanced ability to operate and troubleshoot an electronic health record system. Epic preferred.
Advanced ability to operate computers and related software programs including Microsoft Office Suite.
MyChart and Welcome Certified preferred.

Responsibilities

Serve as primary subject matter expert for one or more Epic applications and a secondary subject matter expert for one or more Epic applications.
Support other clinical information software as services.
Execute, assess, troubleshoot, and create solutions supporting software platforms.
Inform assessment and development of long-term goals related to clinical technology. in conjunction with external vendors.
Serve as a leader in the development, implementation and transition to new software modules and upgrades as needed as well as perform testing on new builds and applications during implementation and maintenance phases.
Perform maintenance, research and testing of systems including generating error reports, maintaining tables, and documenting all system changes and statuses in a complete and thorough manner in order to preserve data integrity.
Develop and validate user and system requirements, write technical and clinical workflow documents, test plans and test results.
Responsible for projects which require advanced troubleshooting, research, and user access with the HealthPoint-contracted Enterprise administrative organization.
Identify and document application defects and manage the process of escalating such defects to the appropriate external resources i.e. Epic hosting product vendor, direct Epic vendor.
Assist internal teams on an ongoing basis with escalations that require knowledge or expertise that are within your domain.
Provide technical support, diagnosis of application errors and troubleshooting for applications tickets and issues. While consulting with end-users in addressing problems and assists in formulating solutions.
Develop an awareness of programming, technical or design alternatives; implement programmatic and workflow workarounds.
Assist with building, maintaining, and generating reports within the clinical software.
Maintain knowledge of Epic including Orion, Nova release notes, User Forum, Galaxy and other documentation published through the Epic User Web.
Provide onsite and remote support for staff to train and promote the proper use of the electronic systems and best practices in the live environment.
Attend meetings and work with sites and departments to assist with process improvement, integration and efficiency related to software functionality.
Perform On Call responsibilities, during scheduled on call shift, in order to investigate and fix issues that may arise.
Create clinical information system learning content independently or in collaboration with instructional designers.
Maintain good attendance, is punctual and works full scheduled shift is a condition of employment.
Demonstrate respectful, professional and appropriate behavior that supports a team-oriented work environment.
Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of integrity, wisdom, creativity, cooperation, responsibility and respect into appropriate programs and services.
Other duties as assigned by supervisor.

Benefits

Medical, Dental, and Vision for employees and their families/dependents
HSA, FSA plans
Life Insurance, AD&D and Disability Coverage
Employee Assistance Program
Wellness Program
PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees)
Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees)
8 holidays and 3 floating holidays
Compassion Time Away up to 40 hours
Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
Retirement Plan with Employer Match
Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance.
Third Party Perks Discounted Movie Tickets, Travel, Hotels, and more
Development and Growth Opportunities