Clinical Analyst I

Fisher-Titus Health•Norwalk, OH

10d

About The Position

Caring For the Community You Love Choose a career to make a difference in people's lives every day, choose Fisher-Titus! Perks of working at Fisher-Titus: Hours of Work- Full time Comprehensive Benefits Package- Medical & Dental coverage, 401K match, paid time off, tuition assistance and more! Shift, Weekend & PRN differential About Fisher-Titus: Fisher-Titus proudly serves the greater Huron County area’s 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation. Vision: Be the first choice for healthcare and employment within our community Mission: Deliver compassionate and convenient care to the highest level of excellence that promotes lifelong health and wellness for our community General Summary: Responsible for the evaluation, implementation, and maintenance of organizational information systems and clinical documentation applications for the organization. In addition, the analyst will work closely with all areas of information services, quality improvement and clinical services.

Requirements

Bachelor’s degree in nursing, Nursing Informatics, medical certification or another clinical healthcare-related field.
Minimum of two years clinical experience
Demonstrated written and oral communications and educational skills.
Ability to present design concepts and system functions in an understandable, logical, and concise manner.
Ability to make recommendations in support of Hospital strategic initiatives/projects.
Documents current state and future state of major workflows and changes.
Documents application or infrastructure changes, current issues and routine support topics.
Develops and coordinates effective detailed scripts and SWIs for application issue resolution and testing of applications, especially during upgrades.
Documents application or infrastructure changes, current issues and routine support topics.
Shows timely escalation of Department/Application issues to supervisor or Manager as needed.
Makes recommendations in support of Hospital strategic initiatives/projects.
Is a positive change agent and verbalizes positive support of initiatives/projects, IS policies and procedures.
Has a minimum of 2 years clinical experience.
Meets required skills, knowledge and abilities and is competent in performing job duties as assigned.
Understands general hospital workflows and learns department workflows in the areas they support.
Utilizes Cerner tools, Cerner Ulearn, Cerner Wiki and application support documentation.
Analyzes and validates data, specific to the area(s) supported.
Consistently increases knowledge level of application.
Inspires change, respect and trust.
Maintains exposure to clinical competencies to better support the organization.
Keeps current with best practice and clinical knowledge for your support areas and applications.
Understands and follows Cerner issue management - Helpdesk, eService, Millennium team, AMS, SR/CR, obligation process, escalation process and engagement of IRC (Incident Response Center).
Demonstrates an understanding of timely escalation of Department/Application issues to Information Services Supervisors, Managers, Directors and Chiefs, as needed.
Uses professional judgement to prioritize ticket incidents and requests.
Responds to tickets within IS procedure specified times.
As queue manager responds quickly and consistently calling the end user and updating the ticket.
Documents timely updates within tickets based on I.S. policies.
Documents current state and future state of workflows and changes.
Documents rounding of areas, logs tickets when necessary and supplies a copy of rounding notes to department leader and I.S. leadership.
Learns and practices developing and coordinating effective detailed scripts and SWIs for application issue resolution and testing of applications.
Documents application or infrastructure changes, current issues and routine support topics.
Documents change control implementations in your area and notifies peers in IS when changes are coming that might affect them.
Learns and practices project light methodology including but not limited to scope, timeline, budget, meeting minutes, testing events, issues, issue resolution, Go live readiness, command center support through project closure, etc.
Learns and schedules meetings, prepare agenda, document notes, and provides meeting notes to attendees with follow up action items.
Attends designated meetings and contributes to the meeting's goal..
Is well prepared for meetings –assignment completed, agenda reviewed, notes from previous meeting reviewed/approved and camera is on for meeting.
Responds with Accept, Tentative or Decline to all meeting invites. If declining, responds with the “why”.
Attends department meetings as they are mandatory.
Attends meetings in accordance with the meeting invite; In-Person (attends in person), TEAMS only option (attends via TEAMS)
Is a considerate and respectful meeting participant.
Provides bridge between technology and departmental customers/end users.
Assists in communication between application vendors and end users.
Analyzes needs and advocates for area of responsibility
Participates in determining functional requirements for your support areas.
Responds promptly to issue and request tickets by documenting on and closing according to SLA’s.
Learns to coordinate testing and schedules meetings to bring appropriate parties together to formalize training/education on changes/implementations with some assistance.
Is cooperative, focused, and works hard to support their areas.
Participates in new implementations.
Completes new builds needed for upgrades and new implementations.
Learns to proactively reads vendor documentation, tests and validates all aspects including issue resolution for upgrades.
Completes application testing & validation in the test and production environments for areas assigned for upgrades and new implementations.
Learns and participates in information services project methodology.
Learns to manage projects as assigned utilizing project management methodology templates.
Completes all assigned work within timelines to achieve milestones.
Able to explain work clearly and provide knowledge of your solution.
Learns & fulfills assigned responsibilities.
Learns to apply techniques to motivate team members and change management methodology to become a change champion for the organization.

Nice To Haves

Experience in automated healthcare systems and applications preferred.
Has minimum 0-3+ years of clinical analyst experience in the installation and support of healthcare information systems preferred.

Responsibilities

Application Knowledge Level and Clinical Competency- Has a minimum of 2 years clinical experience.
Builds and tailors clinical application software through the use of application tools.
Troubleshooting – Learns and performs troubleshooting, issue resolution, vendor issue management, and knowledge base for your area.
Prioritizes workload appropriately - Uses professional judgement to prioritize ticket incidents and requests.
On-Cal l - Takes on-call as assigned
Documentation - Creates troubleshooting guides.
Meetings - Learns and schedules meetings, prepare agenda, document notes, and provides meeting notes to attendees with follow up action items.
Support of Areas of Responsibility and End Users - Provides bridge between technology and departmental customers/end users.
Projects - Supports Upgrades and New Application Implementations - Participates in new implementations.