Clinical Analyst I

Fisher-Titus Medical Center•Norwalk, OH

12d

About The Position

Responsible for the evaluation, implementation, and maintenance of organizational information systems and clinical documentation applications for the organization. In addition, the analyst will work closely with all areas of information services, quality improvement and clinical services.

Requirements

Bachelor’s degree in nursing, Nursing Informatics, medical certification or another clinical healthcare-related field.
Minimum of two years clinical experience
Demonstrated written and oral communications and educational skills.
Ability to present design concepts and system functions in an understandable, logical, and concise manner.
Ability to make recommendations in support of Hospital strategic initiatives/projects.
Documents current state and future state of major workflows and changes.
Documents application or infrastructure changes, current issues and routine support topics.
Develops and coordinates effective detailed scripts and SWIs for application issue resolution and testing of applications, especially during upgrades.
Documents application or infrastructure changes, current issues and routine support topics.
Shows timely escalation of Department/Application issues to supervisor or Manager as needed. In the event neither are available escalates to the IS Director.
Makes recommendations in support of Hospital strategic initiatives/projects.
Is a positive change agent and verbalizes positive support of initiatives/projects, IS policies and procedures.
Attends all mandatory education programs and can describe his or her responsibilities related to general safety and regulatory compliance.
Appearance is professional, neat, clean, and appropriate for the work environment. Wears proper photo identification badge while on duty.
Maintains confidentiality of all hospital and patient information at all times, as observed by peers and management.
Attends monthly staff meetings and participates in monthly rounding process with manager to assure effective and timely two-way communications.
Participates in and completes required department specific education and training programs and can describe his or her responsibilities related to department safety and specific job-related hazards.
Follows safety and security policies including exposure control plans/blood borne and airborne pathogens.
Supports the mission, vision and CARES values of Fisher Titus.
Is knowledgeable of patient rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all patients in a safe, secure environment.
Supports, cooperates with, and implements specific procedures and programs for: Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
Confidentiality of all data, including patient, employee and operations data.
Quality Assurance and compliance with all regulatory requirements.
Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.
Communicates with Compassion - Every patient, Every time
Engages in active listening skills
Utilizes the AIDET communication tool
Uses key words at key times
Utilizes HEART service recovery techniques
Demonstrates Service Etiquette - Every patient, Every time
Smiles and greets patients using the 10/5 rule
Demonstrates a calm, positive attitude through tone and body language
Ensures patient privacy and promotes a healing environment
Adjusts approach to respect the diversity of patients
Assesses and manages patient's expectations of care
Commitment to Safety - Every patient, Every time
Follows established safety guidelines to reduce risk of adverse event through early recognition
Commits to the Culture of Safety; If you see something, say something
Delivering High Quality Care - Every patient, Every time
Commits to efficient, effective and purposeful work and delivery of care
Engages in practices that will continually improve processes

Nice To Haves

Experience in automated healthcare systems and applications preferred.
Has minimum 0-3+ years of clinical analyst experience in the installation and support of healthcare information systems preferred.

Responsibilities

Application Knowledge Level and Clinical Competency- Has a minimum of 2 years clinical experience.
Has minimum 0-3+ years of clinical analyst experience in the installation and support of healthcare information systems preferred.
Meets required skills, knowledge and abilities and is competent in performing job duties as assigned.
Builds and tailors clinical application software through the use of application tools.
Actively contributes to creative solutions.
Is prepared, well organized and exhibits sound and accurate judgement.
Understands general hospital workflows and learns department workflows in the areas they support.
Utilizes Cerner tools, Cerner Ulearn, Cerner Wiki and application support documentation.
Analyzes and validates data, specific to the area(s) supported.
Learns and participates in working with several vendors and gathering quotes for necessary software or tools needed to support.
Consistently increases knowledge level of application.
Inspires change, respect and trust.
Maintains exposure to clinical competencies to better support the organization.
Keeps current with best practice and clinical knowledge for your support areas and applications.
Troubleshooting – Learns and performs troubleshooting, issue resolution, vendor issue management, and knowledge base for your area.
Learns to perform root cause analysis and provides details of incident management to IS leadership.
Understands and follows Cerner issue management - Helpdesk, eService, Millennium team, AMS, SR/CR, obligation process, escalation process and engagement of IRC (Incident Response Center).
Understands and contacts vendors of IS supported systems not in your area.
Demonstrates an understanding of timely escalation of Department/Application issues to Information Services Supervisors, Managers, Directors and Chiefs, as needed.
Prioritizes workload appropriately - Uses professional judgement to prioritize ticket incidents and requests.
Utilizes knowledge of FTMC Strategic direction in prioritizing
Proactively asks for IS Director, Manager or Supervisor assistance in determining priority when otherwise unable to determine priority.
Strives to increase personal productivity as knowledge base increases.
Willingness to increase responsibility as knowledge base increases.
On-Call - Takes on-call as assigned
Responds to tickets within IS procedure specified times.
As queue manager responds quickly and consistently calling the end user and updating the ticket.
Demonstrates growth by attempting to troubleshoot issues in their back-up areas without having to engage primary support analyst.
Troubleshoots and gathers pertinent information to resolve issues in basic areas.
Demonstrates utilizing support matrix and governance committees to appropriately assign tickets with guidance.
Is available at a secondary or tertiary support level to others in IS both on and off shift.
Transfers knowledge to backup analysts to enable support for your areas when you are not available.
Actively volunteers to fill in gaps in the analyst on-call schedule.
Escalates & communicates as needed to on call I.S. leadership when appropriate.
Documentation - Creates troubleshooting guides.
Documents timely updates within tickets based on I.S. policies.
Documents current state and future state of workflows and changes.
Documents rounding of areas, logs tickets when necessary and supplies a copy of rounding notes to department leader and I.S. leadership.
Learns and practices developing and coordinating effective detailed scripts and SWIs for application issue resolution and testing of applications.
Documents application or infrastructure changes, current issues and routine support topics.
Documents change control implementations in your area and notifies peers in IS when changes are coming that might affect them.
Learns and practices project light methodology including but not limited to scope, timeline, budget, meeting minutes, testing events, issues, issue resolution, Go live readiness, command center support through project closure, etc.
Meetings - Learns and schedules meetings, prepare agenda, document notes, and provides meeting notes to attendees with follow up action items.
Attends designated meetings and contributes to the meeting's goal..
Is well prepared for meetings –assignment completed, agenda reviewed, notes from previous meeting reviewed/approved and camera is on for meeting.
Responds with Accept, Tentative or Decline to all meeting invites. If declining, responds with the “why”.
Attends department meetings as they are mandatory.
Attends meetings in accordance with the meeting invite; In-Person (attends in person), TEAMS only option (attends via TEAMS)
Is a considerate and respectful meeting participant. Does not hijack or sidetrack meeting for your own agenda. Is not negative but respectful and open to listening to other’s ideas.
Support of Areas of Responsibility and End Users - Provides bridge between technology and departmental customers/end users.
Assists in communication between application vendors and end users.
Analyzes needs and advocates for area of responsibility
Participates in determining functional requirements for your support areas.
Responds promptly to issue and request tickets by documenting on and closing according to SLA’s.
Learns to coordinate testing and schedules meetings to bring appropriate parties together to formalize training/education on changes/implementations with some assistance.
Develops skill to determine when a meeting vs. email is needed to resolve an issue or request.
Is cooperative, focused, and works hard to support their areas.
Promotes and directs end users to follow appropriate ticket logging process vs. direct reach out.
Rounds & shadows areas of support regularly with end users to see process or non-reported issues.
Projects - Supports Upgrades and New Application Implementations - Participates in new implementations.
Completes new builds needed for upgrades and new implementations.
Learns to proactively reads vendor documentation, tests and validates all aspects including issue resolution for upgrades.
Completes application testing & validation in the test and production environments for areas assigned for upgrades and new implementations.
Very few unknown issues are found in your area post go-live.
Learns and participates in information services project methodology.
Learns to manage projects as assigned utilizing project management methodology templates.
Completes all assigned work within timelines to achieve milestones.
Able to explain work clearly and provide knowledge of your solution.
Learns & fulfills assigned responsibilities.
Learns to apply techniques to motivate team members and change management methodology to become a change champion for the organization.