Clinical Analyst I - JH

DSS Inc.•Tampa, FL

65d•$60,000 - $75,000

About The Position

At DSS, Inc., we're transforming healthcare through technology. Our innovative EHR and clinical solutions empower providers to deliver better care, streamline operations, and improve patient outcomes. As part of our Juno Health Technical Services team, you'll work with cutting-edge software, collaborate with industry experts, and make a meaningful impact in clinical informatics. About DSS, Inc. DSS, Inc. is a leader in healthcare software innovation, serving public and private healthcare organizations across the nation. Our solutions empower clinicians and improve patient care through smarter technology and streamlined processes. Join a company where your expertise and passion for healthcare IT make a real difference. What You'll Do As a Clinical Analyst I, you will support our clients by providing expert assistance with DSS and partner software applications. You'll triage technical issues, guide users through system functionality, and ensure seamless clinical workflows.

Requirements

Possesses analytical and problem-solving skills.
Has the ability to sense the importance or impact of issues and situations and take appropriate actions.
Works from an organizational perspective as well as independently and as a contributing team member.
Possesses excellent listening skills and a commitment to communicating in a clear, concise, and timely manner.
Organizes time effectively while identifying barriers to progress, proposing solutions, and setting priorities.
Possesses proven aptitude for understanding technical troubleshooting and the ability to learn new software as needed.
Is able to diffuse potentially confrontational situations with clients and stay focused on addressing the issue
Has verifiable proficiency in Microsoft Office Products (Word, Excel, Outlook)
Handles large volumes of email (approximately 25 to 50 emails daily.)
Is skilled in collecting, analyzing, and summarizing EHR data.
Uses industry knowledge to identify and obtain resources and/or services needed to assist others
Has knowledge of industry casework, theory, technique, and application.
Exhibits knowledge of the theories, dynamics, and factors underlying clinical processes.
Moderate knowledge of concepts, principles, and practices in the various elements of clinical workflow.
Moderate knowledge of labs and lab testing processes.
Has knowledge of, and skill in, interpretation and application of clinical terms and workflow.
High School Diploma or GED
1+ years of working experience in a hands-on clinical work role, in one or more areas of: Pharmacy Laboratory Microbiology Inpatient Outpatient Acute Healthcare Health Department Behavioral Health Infection Prevention Dialysis or Health Informatics
ITIL 4 Foundation Certification (attained within first 90 days of employment)
At least one of the following: Certified Pharmacy Tech (CPht) Registered Pharmacy Tech (RPht) Medical Laboratory Tech (MLT) Certified Hemodialysis Technician (CHT) Certified Clinical Hemodialysis Technician - Advanced (CCHT-A) Similar related field(s) or equivalent experience and/or education

Nice To Haves

HL7 and HIPAA knowledge
Skilled in researching, analyzing and developing assessments from multiple data sources
Advanced knowledge of concepts, principles, and practices in the various elements of clinical workflow
Advanced knowledge of labs and lab testing processes
Advanced knowledge of hemodialysis workflow
Knowledge of pharmacology associated with infection prevention and control
Knowledge of hospital acquired infections and NHSN reporting requirements
Knowledge and/or experience in infection prevention and control
Microbiology knowledge
Associate's/Bachelor's degree in Microbiology, Pharmacy or Healthcare IT related degrees or equivalent experience and/or education
3+ years of working experience in a hands-on clinical work role
1+ years of working experience within: Software application troubleshooting or training Electronic Medical Record Systems, or hospital IT systems Client application troubleshooting or client-facing activities Troubleshooting and configuring Windows-based applications. Troubleshooting and configuring applications

Responsibilities

Respond to multi-channel client requests (phone, email, chat, ticketing system) for EHR/EMR application support.
Diagnose and resolve complex issues related to clinical applications, configuration, and data.
Document and maintain training materials, support guides, and knowledge base articles.
Troubleshoot and resolve system interface issues (labs, diagnostics, practice management).
Collaborate cross-functionally to reproduce, escalate, and resolve issues efficiently.
Provide timely updates and communicate resolutions to clients and stakeholders.
Adhere to Standard Operating Procedures and Service Level Agreements.
Contribute to process improvements and feedback loops for enhanced service delivery.

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