Clinical Admissions Manager

Charlie Health•New York City, NY

17d•Remote

About The Position

We are a startup with a big vision. Your role will be essential to our success. You'll be granted an unparalleled level of responsibility, as your efforts will literally define how many clients we are able to treat. You'll work hand-in-hand with our team to facilitate admissions for thousands of clients. You'll obsess (in a healthy way) over ensuring that every possible patient and family member feel taken care of by Charlie Health’s Admissions Team. This position is highly interactive and serves as a critical part of aiding our patients as the team will be completing biopsychosocial assessments. We’re a mission-driven team working to expand access to life-saving behavioral healthcare for people who need it most. Across all departments, we collaborate to deliver meaningful outcomes and build a more connected, effective model of care. If you're inspired by our mission and excited to help transform the behavioral health landscape, we encourage you to apply.

Requirements

2+ years of behavioral health admissions supervisory/management experience required
Masters degree in mental health or a related field required
Independent mental health licensure is required (all disciplines welcome)
Salesforce experience preferred, familiarity with cloud-based communication and relevant software—Gmail, Slack, Dropbox, Zoom, Office, EMR
Experience working with a wide range of ages, including children, teens, young adults, and adults clients
Strong project management skills, with a demonstrable ability to assemble and manage details in a fast-paced, fluid environment
Ability to energize, motivate, communicate, and build rapport at all levels within an organization
High proficiency in navigating electronic medical record systems
Work authorized in the United States and native or bilingual English proficiency
Access to reliable technology resources to deliver uninterrupted, confidential, and compliant telehealth services

Responsibilities

Accomplish department objectives by effectively managing a team of Admissions Assessment Therapists, Associates, and/or Coordinators
Leads supervision, promoting growth and development including, but not limited to: Performance reviews Weekly one-on-one check-ins Team meetings Hiring, training, coaching, and development Developing growth plans
Oversee intake and assessments of all prospective clients for national virtual intensive outpatient programming
Complete monthly chart audits to ensure compliance and quality assurance
Collaborate with Clinical Leadership, Admissions Leadership, Compliance, Revenue Cycle Management, and Utilization Review identifying opportunities for growth while developing, enhancing, and delivering policies and procedures to improve the quality of client experience and increase the efficacy of the admissions process
Collaborates with teammates and determines admissions best practices, develops and revises admission policies and procedures
Handles instances of escalation, provides service recovery, and determines the best course of action
Demonstrate personable and competent communication skills to build rapport with clients in a compassionate, inclusive, and professional manner
Present programming information in a thorough and supportive manner to help clients gain access to care
Complete HIPAA-compliant virtual biopsychosocial assessments for a wide range of ages, including children, teens, young adults, and adults with various mental health concerns
Identify and connect with appropriate staff when crisis intervention/safety assessment or a higher level of care is needed during the assessment
Construct provisional mental health diagnoses utilizing DSM-V criteria
Document client information in accordance with regulatory standards using electronic medical record
Assign treatment team members and group schedules while informing staff of new admissions
Goal-oriented and motivated by increasing access and removing barriers to mental health care
Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources