Clinical Administrative Coordinator

UnitedHealth Group•Tampa, FL

8h•$18 - $32•Remote

About The Position

This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:00am - 7:00pm CST including availability to work Saturdays from 10:00am - 7:00pm CST. It may be necessary, given the business need, to work occasional overtime. We offer 12 weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
Experience working with Microsoft Outlook, Microsoft Word, and Microsoft Excel (ability to create, edit, save and send emails, documents and spreadsheets
Computer experience including, but not limited to, ability to learn new computer system application
Flexibility to work outside standard hours of operations due to changing business needs
Ability to work the hours of 10:00am - 7:00pm CST Monday - Friday including availability to work Saturdays from 10:00am - 7:00pm CST
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Nice To Haves

1+ years of professional experience in an office / customer service environment
Experience in an office setting using the telephone and computer as the primary instruments to perform the job duties OR customer service experience analyzing and solving customer problems
Experience working within a Hospital, Physician's Office, or Medical Clinical setting, Medical Terminology, ICD – 10 and CPT codes, Medicare and / or Medicaid Services, Call Center environment
Experience in a Clerical or Administrative support related role
Bilingual fluency in English and Spanish
Healthcare experience

Responsibilities

Drafts NOA and NOE letters for government and commercial specific clients
Makes outbound calls to client specific customers to initiate letter retrieval
Adherence to client, regulatory and accreditation requirements for letter documentation
Demonstrate product knowledge by identifying the appropriate letter template based on the services and action within the case
Consistently meet established productivity, adherence, and quality standards
Other duties as assigned by manager and/or director