Clinical Administrative Assistant II - HVTI Imaging

Cleveland Clinic

2d•Onsite

About The Position

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Clinical Administrative Assistant II supporting the Heart Vascular & Thoracic Institute, you will provide comprehensive support to medical staff to ensure efficient departmental operations and an exceptional patient experience. In this role, you will interact daily with patients, cardiac surgeons, nurses, and other clinical team members while managing high call volumes, MyChart messages, and EPIC tasks. This position serves as a key communication hub, coordinating appointments, relaying critical information, assisting with medication refills, and supporting the overall workflow of the imaging team to ensure timely, accurate, and professional patient care. A caregiver in this role works days from 8:30 a.m. – 5:00 p.m.

Requirements

High School Diploma or GED and three years of administrative assistant experience OR Associate’s or Bachelor’s degree and one year of administrative assistant experience
Experience with Electronic Medical Records
Must complete EPIC training during first year
Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)
Experience may be assessed with an on-line Skills Assessment
Ability to be an effective liaison between patients and medical professionals at all levels
Excellent communication and organizational skills

Nice To Haves

Associate’s Degree
Typing proficiency with accuracy
Healthcare experience

Responsibilities

Manage incoming correspondence for disbursement to the appropriate practice.
Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.
Manage physician clinic schedules, including slot management and reconciling scheduling errors.
Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.
Assist patients with check-in for virtual appointments.
Initiate patient referral processes and monitor referrals for empaneled patients.
Respond to provider’s emails and manage staff out-of-office arrangements.
Respond to referral emails
Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.
Offer IT assistance.
Arrange and execute all department events and manage incoming mail.
Take and transcribe meeting minutes.
Other duties as assigned.