Clinical Admin Manager

Firefly Health•Watertown, MA

5h•$90,000 - $105,000•Remote

About The Position

Firefly Health is building a revolutionary new type of comprehensive health "care and coverage,” powered by a relationship-driven care team, a trusted virtual and in-person clinical network, and our proprietary technology platform. Founded by experienced clinicians and technology leaders, Firefly Health is on a mission to deliver clinical and financial health through joyful, always there care. We are flipping the script on what it means to be a health plan and actually providing a true health benefit to members. We are intensely focused on optimizing the physical + mental + financial wellbeing of those who want (and deserve) something better than the status quo. If you are ready to roll up your sleeves and take on our audacious mission, we would love to hear from you. We are looking for a highly collaborative team member to join our Clinical Operations department. In this role, you’ll report to the Senior Director of Clinical Operations and serve as a vital partner to our Practice Operations and Clinical Managers. You’ll be the "glue" that keeps our clinical team compliant, educated, and ready to grow. By overseeing our licensing partnerships, Quality Assurance program, and internal training, you’ll ensure our providers can focus on what they do best: delivering revolutionary care to our members.

Requirements

You have a minimum of 2 years of experience in multi-state provider licensing and credentialing
You excel in written communication and are capable of conveying complex information clearly and concisely
Independent and self-motivated, you thrive in virtual work environments, actively engaging with your team despite geographical distances
Your organizational skills and attention to detail are strong, allowing you to manage multiple tasks and deadlines effectively

Nice To Haves

You have a minimum of 2 years of experience in clinical education or practice management in a virtual/hybrid practice setting
You have prior experience in a virtual setting, understanding the unique challenges and opportunities it presents
You have experience defining and tracking metrics related to your role
You have a track record of contributing to workflow redesign or process improvement initiatives, showing a proactive approach to enhancing operational efficiency

Responsibilities

Oversee partnerships with licensing and credentialing vendors to drive data accuracy, partner accountability, and continuous process optimization.
Maintain all Collaborative Practice Agreements (CPAs) and supervisory documentation to ensure the practice remains in a constant state of audit readiness.
Support practice growth through hiring, geographic, and service-line expansion by planning proactive licensing and regulatory strategies.
Produce and deliver detailed monthly reports, offering actionable insights into accomplishments and potential risks.
Implement a clinical Quality Assurance (QA) program by adapting established models to fit our team's needs.
Create automated trackers and systems for QA workflows to reduce administrative work over time.
Provide data-driven insights to clinical leadership to identify trends and support continuous practice improvement.
Plan the practice-wide CEU program by identifying courses that align with current clinical goals and tracking provider completion.
Organize annual practice-wide training, including platform refreshers and policy updates, to ensure the team is informed on internal practice standards.
Other duties as assigned.